Thanks to the business partners’ and consumers’ long-term loves and supports, NU SKIN’s quality products have not only received good reputation but also maintained highly competitive in the market. With mass sharing and transmission on social media, a number of newly launched or best- selling products are always sold out in a short time. NU SKIN Hong Kong official website provides a purchasing channel for everyone to purchase NU SKIN products. However, it is occasionally found that there’re fake NU SKIN official websites or other websites which claim to be authorized by NU SKIN as the product selling site or platform on the internet. Besides taking action to safeguard our rights and benefits according to the laws, NU SKIN hereby reminds the business partners and consumers who had business transactions with the fake NU SKIN official websites or other websites which claim to be authorized by NU SKIN as the product selling site or platform may not enjoy their rights to consumer protection and the quality after- sales service provided by NU SKIN. Let’s see the following story together.
Mary: I am so mad!
Tony: Any unpleasant things happened to you?
Mary: I found that there was a product promotion on the NU SKIN official website so I placed an order with an ageLOC® Tru Face® Essence Ultra. Out of my expectation, the product was opened when I received it. No sales receipt from NU SKIN is found in the order that was mailed to me. In addition, the shipper was not even the NU SKIN company. I called the customer service hotline on the official website a couple times yet nobody answered my calls at all. I couldn’t believe that the Company would let such tragedy happened!
Tony: I don’t think so! I just called the customer service for my order yesterday. How could nobody answer your call? Does NU SKIN have product promotion recently? How could I not be notified? Are you sure that you purchased the product on the NU SKIN official website? Let me take a look on the link of the website.
Mary: This is the one: https://www.xxxxnuskin.com. It is registered with the name of
“NU SKIN”. Undoubtedly, it should be the NU SKIN official website.
Tony: Gosh! This is not the NU SKIN Hong Kong official website! You see, the interface after clicking in to the page is different. Don’t you think this website is bizarre? You should be linked to an fake NU SKIN website which sells the Company products online.
Mary: What? I was too careless. Only paying attention to the product discounts but I was totally not realized that I was browsing an fake official page. No wonder the products that I received this time is entirely different from what I ordered before. Without the sales receipt, there’s nothing I could do even though I want a return and refund.
Tony: In order to ensure the product quality and its safety and protection, we have to purchase the NU SKIN products from the NU SKIN official channel. If we ever encounter any question about the product usage, we can always count on the quality after- sales service by NU SKIN.
Mary: For my own safety of using the products and protection of the product quality, I will be more careful in the future. Thanks for your reminder.
Dear business partners and all the consumers, NU SKIN reminds everyone again to purchase the NU SKIN products exclusively through the NU SKIN Hong Kong official website or NU SKIN authorized distributors in order to ensure the product quality and its safety and enjoy the lawful consumer protection.
Excerpts from the NU SKIN’s “Policies and Procedures” as below:
Chapter 3 Advertising
1 Business Support Materials and Trademark Use
1.2 Use of Trademarks and Copyrights
(a) Use of Company Trademarks and Copyrights. The Company’s trademarks and copyrights are valuable assets of the Company and the Company strictly regulates the use of these trademarks and copyrights to ensure that they do not lose their value to the Company or its Distributors. You may not use the Company’s trademarks, copyrights and other intellectual property rights, registered or otherwise, in any form except as specifically authorized by these Policies and Procedures or as otherwise approved in writing by the Company. The Company may prohibit the use of the Company’s trademarks or copyrights in any Business Support Materials or other medium.
7.1 Use of the Internet in Distributor Business
7.2 Permitted Internet Activities
7.6 Internet Selling
(Excerpt) Products may be sold on the internet only through Company websites and may not be sold through Distributor websites of any kind or any other form of internet use.