Nu Skin is strongly committed to ensuring that both the company and its sales leaders remain compliant with local laws and regulations.
 

One of the cornerstones of our Company is our set of core values. These values are the essence of who we are and what we continuously aspire to be—Innovative, Compassionate, Optimistic, Ethical, Honest, and a Force for Good. These values are integrated in everything that we do—from our product development, our social responsibility projects, our goals, our programs, the way we deal with one another, and in the way we conduct our daily business activities.
 

In order to assist our sales leaders in this endeavor and to better help them understand their obligations as Independent Distributors, Nu Skin has created the following policies and guidelines. As our leaders actively apply these guidelines to their daily business activities and cultivate these principles within their sales teams, we are confident that each will have built the foundation necessary for establishing a successful Nu Skin business.
 

If you have any additional questions, please feel free to contact our Distributor Compliance Department at: Email: vncompliance@nuskin.com; Hotline: (028) 3932.4316 for further guidance. 

BUSINESS ADVISORIES * 

From time-to-time, the company will issue important updates or “advisories” that could have a meaningful impact on a Brand Affiliate’s business and the company’s reputation. We ask that Brand Affiliates check back often, as business advisories can and will change on a regular basis.  Please be advised that violating any of the advisories listed below could result in disciplinary action.  Please see the “Contact Us” section for information on how to contact the company with questions or report violations.

*These business advisories are not intended to replace Nu Skin's policies and/or guideline documents. Brand Affiliates must comply with the requirements contained in the Social Sharing Guidelines, the Opportunity and Product Testimonial Guidelines, and any other guideline documents provided by the company.

We ask for your cooperation and assistance as we work to protect the company and its reputation and set a standard for marketplace trust. We must continue to be a Force for Good throughout the world.

If you have any questions regarding this notice, please don’t hesitate to contact your Account Manager or send an email to vncompliance@nuskin.com

Best regards.

RELATED TO TIKTOK

The TikTok Community Guidelines prohibit the posting or sharing of content that promotes or depicts multi-level marketing. Consistent with our mission to be a force for good, and in order to uphold the company’s reputation, Brand Affiliates may not promote the business opportunity through the TikTok platform, including, but not limited to, posts about Nu Skin related events, incentive trips, or Affiliate promotions. Brand Affiliates can only use TikTok to promote company products as long as content does not violate Nu Skin’s Policies and Procedures and other sections of TikTok’s Community Guidelines, including country-specific requirements, restrictions, or claims.

RELATED TO WHATSAPP

WhatsApp, a well-known global messaging platform, recently updated Business and Commerce Policies for its standalone business application – not to be confused with the personal WhatsApp application. The policies, which apply to all business tools, including the WhatsApp Business app and WhatsApp Business Solution, prohibit businesses from transacting in products or services related to multi-level marketing. Consistent with this policy, any Brand Affiliates utilizing the standalone WhatsApp business application or tools must immediately cease any and all promotion of the Nu Skin products and business opportunity using the business platform. Please note that Brand Affiliates may continue to utilise WhatsApp Business for non-Nu Skin related personal use.

Pinterest

Pinterest’s Advertising Guidelines prohibit users from posting certain types of advertisements, including those related to multilevel marketing models. These guidelines further prohibit all content related to weight loss from being posted/shared, including advertisements. As a result, Brand Affiliates can in no way use advertisements on Pinterest to promote the Nu Skin business opportunity, products, or weight management programs – even advertisements only directed at people who have engaged with you. However, Brand Affiliates may continue using pins to share information about the products and business opportunity, in accordance with Nu Skin’s Social Sharing Guidelines. All content must also comply with the requirements of Pinterest’s Paid Partnership Guidelines, including endorsement requirements (e.g., #ad, #sponsored).

Nu Skin Code of Ethics

At Nu Skin, our mission is to be a “Force for Good.”   It is what drives us and makes us different.  It requires Nu Skin, its employees, and its Brand Affiliates and Brand Representatives to stand out and represent the principles on which our founders built this business.  These core principles must guide our actions everyday if we are going to be successful in achieve our mission.  As Nu Skin’s Brand Affiliates and Brand Representatives, you must adhere to the following Code of Ethics.

·        You must operate your business honestly.

·        You should indicate clearly and transparently to prospective customers and participants who you are, why you have contacted them, and what products you are selling.

·        You may not make false or misleading claims about potential earnings under the Velocity Sales Program or about the benefits of using the Company’s Products.

·        You may not pressure any participants or prospective participants to operate in a financially irresponsible way, including, but not limited to, pressuring them to (i) buy more products or sales aids or services than they can reasonably use or sell, or (ii) to maintain specific inventory requirements.

·        You must not encourage or recommend that participants or prospective participants incur debt in order to participate in the business.

·        You must explain how to return products or cancel an order.

·        You must not represent to prospective participants that they are required to purchase products or product packages to become a Brand Affiliate or to become a Brand Representative. 

·        Prospective participants must be informed that they can sign up as customers or that they may purchase products individually and not in product packages.

·        You must comply with the company’s policies and guidelines and with applicable law.

GUIDELINES FOR

SOUTHEAST ASIA REGION* BRAND AFFILIATES

PROMOTING THE NOURISH

THE CHILDREN INITIATIVE

A Brand Affiliate must adhere to these guidelines when promoting the Nourish the Children initiative. It is important to remember that Nourish the Children is not a charity, but a for-profit initiative of Nu Skin with a charitable purpose that allows Brand Affiliates and their customers to donate products purchased from Nu Skin to help feed hungry children. Through this initiative, Nu Skin’s Brand Affiliates and customers have donated over 700 million meals. This initiative must never be promoted as a charity, and these guidelines are intended to ensure the initiative is not presented in a misleading manner. Strict adherence to these guidelines will reduce the risk of negative legal action or media attention for Nourish the Children and will allow the initiative to continue feeding hungry children.

THE SELLING OF NU SKIN AND PHARMANEX PRODUCTS MUST BE THE PRIMARY FOCUS OF NU SKIN BRAND AFFILIATES

• Brand Affiliates should place their primary business focus on the opportunities available with Pharmanex and Nu Skin and not the Nourish the Children initiative and VitaMeal.

• Marketing efforts should be focused on Nu Skin and Pharmanex products, with Nourish the Children and VitaMeal only being offered as a secondary option for existing consumers of Nu Skin and Pharmanex products. The Nourish the Children initiative must remain incidental to the primary business of selling Nu Skin and Pharmanex beauty and wellness products.

• Nourish the Children should never be presented as a business opportunity. Presenting Nourish the Children as a stand-alone program or as a business opportunity may create the misconception that Nourish the Children is a charity soliciting donations, that the cash paid to Nu Skin are charitable donations, or that a Brand Affiliate can build a business selling VitaMeal. It is inappropriate to teach or imply that a Brand Affiliate can build a business selling VitaMeal.

• While the sales of Nourish the Children products such as VitaMeal may vary slightly by market, it should always remain a small and incidental part of a Brand Affiliate’s business. Sales of VitaMeal should never be more than a very small percentage of total monthly sales volume.

MAKE IT CLEAR THAT NOURISH THE CHILDREN IS NOT A CHARITY BUT A FOR-PROFIT INITIATIVE WITH A CHARITABLE PURPOSE

• Nourish the Children is not a division or entity, but simply a for-profit program that facilitates the donation of purchased products to charities for the benefit of children in need.

• Never portray Nourish the Children as a charity, either directly or indirectly. Nourish the Children is a for-profit initiative. Brand Affiliates and Nu Skin earn compensation and profit from the sale of VitaMeal. It is the power of the profit structure that gives long-term viability to the initiative and provides a steady monthly supply of meals to our charity partners, which our charity partners highly value.

• Brand Affiliates must not state or imply that VitaMeal is being sold at cost or at a discount. The price for VitaMeal, similar to other Nu Skin products, also covers commissions to Brand Affiliates, and the overhead and operating profit for Nu Skin.

• Nourish the Children is registered as a "commercial co-venture" in the appropriate states of the United States of America, which is a joint effort between a for-profit and nonprofit organization. The program may be compared to a grocery store that cooperates with a food bank so that customers can easily purchase products from the grocery store and donate them to charity.

EXPLAIN THAT NOURISH THE CHILDREN WORKS JOINTLY WITH FEED THE CHILDREN AND OTHER AUTHORIZED CHARITIES

• Feed the Children is a registered 501(c)(3) charity in the United States and handles the VitaMeal donations from Nourish the Children, Nu Skin, Brand Affiliates and Nu Skin customers. Feed the Children and other carefully selected charities receive and distribute VitaMeal donations to those in need.

• Nourish the Children’s affiliation with Feed the Children and other charities should be emphasized in every presentation and in a manner that clearly demonstrates that Nourish the Children is not a charitable entity.

DO NOT SOLICIT OR ACCEPT CASH OR OTHER DONATIONS

• Brand Affiliates may not solicit cash donations or contributions for Nourish the Children or Feed the Children. Brand Affiliates may only encourage others to purchase VitaMeal, which are then donated through Nourish the Children, or in some markets such as Singapore, Indonesia and Philippines, may be purchased to consume. Brand Affiliates may not accept cash from customers and use cash to purchase VitaMeal. Customers must purchase VitaMeal directly from Nu Skin.

• Brand Affiliates may explain that Nu Skin will make certain matching contributions to Feed the Children and other charities as we facilitate the donation by those who choose to purchase and donate through Nourish the Children.

• Do not make statements to the effect that the Nourish the Children initiative allows direct donations to charities which ensures donations go directly to those in need. This could give the mistaken impression that the person is making a cash donation or mislead consumers if they believe that 100% of their cash is going directly to needy children, when in fact the purchase of VitaMeal generates commissions for Brand Affiliates and operating profit for Nu Skin. Focus on the actual benefits of the program, including the specialty formulated VitaMeal, the steady and regular supply of meals for hungry children, and the over 700 million meals this has provided to children all across the world.

ALL EVENTS MUST COMPLY WITH THESE GUIDELINES

• No event can be organized by Brand Affiliates if it only or primarily focuses on Nourish the Children. All events should be about Nu Skin and/or Pharmanex, and Nourish the Children can only be introduced as part of such an event.

• Any event must adhere to the guidelines above by positioning Nourish the Children as an ancillary part of the Nu Skin business, promoting Nu Skin and/or Pharmanex products alongside Nourish the Children products, identifying Nourish the Children as a for-profit initiative, and offering product to sell rather than soliciting cash donations.

• Holding a Nourish the Children fundraiser is prohibited. Brand Affiliates do not "raise money" for Nourish the Children. They sell bags of VitaMeal, which are then donated.

• You may not hold a "silent auction" or any similar type of activity generally associated with a charity event.

• You may not conduct a raffle or other kind of contest and use the proceeds to purchase VitaMeal.

* Singapore, Malaysia, Brunei, Philippines, Indonesia, Thailand, Vietnam.

ageLOC WellSpa iO

As one of our newest products, ageLOC WellSpa iO is an amazing device with proven benefits. As WellSpa iO begins to launch in markets across the globe, please remember to stick only to approved usage instructions and claims found on the website and the Product Information Page for your market.  Even if you or your customers have experienced great results from using WellSpa iO, only official claims that have been substantiated by Nu Skin can be shared.

For more information, we invite you to review our WellSpa iO Promotional Guidelines (click here) as well as the Product Information Page (click here). The official WellSpa iO User Manual (click here).