Step 1: Highlight and Communicate

Pain Point: Users don’t see the value or potential in using Nu Skin Connect for their business


Pain Reliever: Educate team members on how Nu Skin Connect can make their lives easier by saving them time & helping them focus on revenue-driving activities in their business

More often than not, team members may not understand why they should be using Nu Skin Connect as a tool in their business. A few of the most common reasons are:


• They don’t understand how to use Nu Skin Connect effectively in their existing business processes

• They are unclear on their own business goals - both short term and long term, and how to define them

• There was no properly articulated WIIFM (What’s in it for me?) in the initial roll out of Nu Skin Connect

• They don’t understand how to use Nu Skin Connect from a technical standpoint


If you are experiencing some of these same challenges and push back from your team members, worry not! These are extremely common and we’ve developed a strategy to help you overcome them.


1. Reiterate the Strategic Vision Behind Rolling out Nu Skin Connect.

Every decision you make in your business should stem from the WHY of your business. When introducing Nu Skin Connect to your team, be sure to start with the WHY.



Nu Skin chose Penny because it’s the best tool for network marketers to build a successful business. It was created because the wife’s founder worked in network marketing and she couldn’t find a tool that actually worked for our industry. She says that now with Penny what used to take her eight hours, she can now do in about twenty minutes. Penny takes the guesswork out of what you need to do to grow your business, so when you sit down to work you know exactly what you need to do, allowing you to focus on what’s most important. 


2. Recommend Underutilized Features in Nu Skin Connect

For people on your team who have downloaded Nu Skin Connect but aren’t active, evaluate how they’re using Nu Skin Connect and recommend different ways they can use Nu Skin Nu Skin Connect. (One of the best things about Nu Skin Connect is that distributors can structure their Nu Skin Connect usage to how they like to run their business)


• Try having a 1:1 and ask them to show you how they use Nu Skin Connect, and offer suggestions and recommendations for how they can use it better, or other features they may not be leveraging


• If you don’t have the bandwidth to do this, we encourage your team members to sign up for a live Nu Skin Connect training session with distributors from your company, led by one of the amazing customer success members at Nu Skin Connect. You will be provided with a link to register for trainings when you sign up for Nu Skin Connect.


3. Make it Relatable and Relevant

Not everyone has the same challenges in their business. Understand where your team members are struggling most, and suggest the most relevant Nu Skin Connect feature. 


If you don’t have the time you can also send them to the info page. Under Nu Skin Connect Expertise there are inspirational videos on how to useNu Skin Connect. The videos are not branded so the app will look slightly different but most of the functionality is the same.


4. Host a Team Training or Join Nu Skin Connect Bootcamp

Sometimes your team members may just need some more technical training on Nu Skin Connect. Luckily, we have some of the best product trainers in the industry and we have a consistent schedule of live trainings for your team to take advantage of:


Nu Skin Connect Bootcamp

• Nu Skin Connect Bootcamp is hosted by a customer success team member at Nu Skin Connect and each session covers a different feature of Nu Skin Connect to ensure that your team members can narrow in and master one feature at a time instead of being overwhelmed. The training schedule should be provided to you by your corporate sponsor.

Nu Skin Connect Team Trainings

• Custom live trainings developed for teams with 50 direct sales consultants or more. If you have 50 or more team members and you would like to set up a training, click here and reserve a time that works best for you.

Leverage the Help and Learning Center

• Inside Nu Skin Connect, you have access to an array of articles and best practices on how to use Nu Skin Connect. Click here to access the Nu Skin Connect Help and learning center.

Nu Skin Connect Help & Learning Channel

• Do you learn better by watching rather than reading an article? Not to worry, we’ve got playlists of How-to’s up on our Nu Skin Connect Help and Learning Channel. Click here to access it.

Nu Skin Connect Team

• Do you have a one off question? Login to Nu Skin Connect and click on the Nu Skin Connect head located in the bottom right hand corner to talk to someone on the Nu Skin Connect customer success team in real time.

5. Highlight Successes With Your Team

• Sharing quick wins is a great way to increase adoption of Nu Skin Connect on your team. (It helps create a sense of FOMO!) Check in with some of your power users and grab a testimonial to share in your Facebook or What’s App group. Showcase both quantitative and qualitative wins.

6. Make it Simple

Nu Skin Connect has an array of features to make running and growing a direct sales business so much simpler. However, introducing all of the features at once can be a bit overwhelming. Instead, try highlighting features in phases, starting with the most important. Here are the phases and features we recommend in chronological order to roll out:


1. The Daily: An overview of the types of tasks in Nu Skin Connect

2. Connect Cycle: An overview of follow ups, autoships, and other customer service tasks

3. How to add a contact manually

4. How to create and complete tasks

5. How to create and share contents

6. How to import social media contacts

7. How to create a custom list

7. Highlight “What’s In It For Me” (WIIFM)

This is arguably the most important part of rolling out Nu Skin Connect to your team. In order to be motivated to sign up and learn how to use Nu Skin Connect, your team needs to understand how this is beneficial for them. Here are some examples of WIIFM that you can share with your team:


• Nu Skin Connect ensures you reach out to the right people at the right time

• Nu Skin Connect helps you delight more customers with less hustle

• Save time by building your customer-ready library of scripts and product information

• Increase loyalty and referrals

• Run your business with confidence

• Get actionable, real-time insights into your business

Here is the outline we suggest following for maximum team adoption onto Nu Skin Connect.

Customer Care App Features