Nu Skin guarantees that after taking a Prysm or SCS Certified Product for 60 days (at the recommended label dosage), your Prysm Score—measured by Prysm iO™—will increase. If you meet the eligibility requirements below and your score doesn’t increase from your initial scan after consistently using a Prysm Certified product, you can request a full refund of the product purchase price (shipping not included).
Please review the guarantee requirements below to check your eligibility.
To request a refund, simply complete the form below. Once we receive your submission, To request a refund, please contact Nu Skin Customer Service or submit a request online using the Scanner Guarantee Form. Once we receive your submission, your refund will be processed within 2–4 weeks.
Eligible Products:
- LifePak® N
- LifePak®
- Beauty Focus® Collagen+
- ageLOC® Y-Span®
- Pharmanex® Eye Formula
- Pharmanex® G3
I affirm that I have met the Prysm Certified guarantee requirements in that:
- I was not taking any of the above products prior to my first scan.
- I currently purchase one of the above products through the Nu Skin Rewards subscription program.
- I have taken one of the above products according to the recommended dosage directed on the package for a consecutive 60-day period.
- I have not made any lifestyle changes that may decrease my Prysm Score.
- I received my second scan no earlier than 60 days and no later than 70 days of taking the above products for 60 days.
- To ensure accurate comparison, both my initial and follow-up scans were taken on the same Prysm iO device and under the same scanning conditions.
