Woman with pursed lips holding LumiSpa beauty device next to her face.

Nu Skin Device Guarantee

As the World’s #1 company for Beauty and Wellness Device Systems†, Nu Skin is confident in the quality and effectiveness of each device. Nu Skin guarantees your device to be free from defects in materials and workmanship for a period of two years from the original date of purchase*. 

ELIGIBLE DEVICES 

ageLOC® LumiSpa® iO 

ageLOC LumiSpa® iO Device, Magnetic Charger, Accent Attachment 

Nu Skin® RenuSpa iO® 

Nu Skin® RenuSpa iO® Device, Wireless Charger 

Prysm iO™ 

Prysm iO™ Device 

*Nu Skin reserves the right to determine eligibility for the replacement based upon compliance with these guidelines and use of the products as directed. Please see details on Warranty Exclusions below.  

 

LIMITED WARRANTY

Nu Skin guarantees your device will be free from defects in materials and workmanship for a period of two years from the original date of consumer purchase. This warranty does not cover damage to the product due to misuse or accident, including dropping the device. If the product becomes defective within the two-year warranty period, please call your local Nu Skin support services to arrange for a replacement. 

 

REPLACEMENT REQUEST

To request a replacement, please complete the Device Replacement Request Form. Eligibility will be evaluated based on the information submitted, and you may be required to provide a valid proof of purchase or sales receipt. 

WARRANTY EXCLUSIONS*

This warranty does not cover malfunctions or damage caused by user actions or external factors, including but not limited to: 

  • Improper use, misuse, accidents, or improper storage of the device (for example, dropping the device)
  • Any use of the product that does not follow the instructions in the user manual
  • Alteration of the device, including changes to its appearance, replacement of parts, or disassembly 
  • Damage resulting from natural disasters or other external events not attributable to Nu Skin, including damage occurring during shipment
  • Removal, alteration, or inconsistency of the device serial number compared to the serial number on the purchase receipt
  • Cosmetic damage, including scratches, normal wear, or natural aging of the device exterior
  • Repairs performed by an unauthorized manufacturer, service provider, or third party
  • Use of unauthorized or non-approved parts
†Source Euromonitor International Limited: At-Home Beauty and Wellness Device Systems on a total retail level in RSP, excluding salon services that may offer packages; research conducted May - July 2025.