Frequently Asked Questions
Warranty
Which devices are covered by warranty? If so, what is the duration of the warranty period?
Device
|
Warranty Period
|
- ageLOC® Galvanic Spa® Face Pack
- ageLOC® Galvanic Body Spa® Pack
- ageLOC Boost®
- EcoSphere® Water Purifier System
|
1 year
|
- EcoSphere® Peace of Mind Package
- ageLOC® LumiSpa® iO
- ageLOC® WellSpa iO®
|
2 years
|
Can I submit my device for inspection if it is out of warranty?
Yes, but the device is not eligible for warranty claim.
Can I submit a device that was not purchased from Nu Skin Malaysia for inspection?
Yes, but the device is not eligible for warranty claim.
Are spare parts chargeable?
All devices except for EcoSphere® Water Purifier do not have serviceable and replaceable parts.
For EcoSphere® Water Purifier that is out of warranty, Nu Skin Malaysia may impose necessary charges on repair(s) performed. All related charges for the servicing of the EcoSphere® Water Purifier will be made known to you before we proceed with the servicing.