How long do I have to collect my pickup order from Experience Centers or Logistic Centers?

Pickup orders need to be collected within 7 days from the date of purchase. If the product is not collected within this period, it will be delivered to the address provided by the Brand Affiliate with an additional RM12 delivery charge.

When can I expect to receive my order?

Our standard delivery time is approximately 5 working days.

How can I track the status of my delivery order?

Step 1: Log in to your online web account and navigate to "Profile".

Step 2: Select "Order History".

Step 3: Click on the Tracking number to be directed to the courier tracking system.

Please note that order tracking is available within 48 hours after the order has been placed.

What should I do if my order arrives damaged?

In case your products arrive damaged, please send an email to mydelivery_inq@nuskin.com. Include a photograph of the damaged items along with the order number and a list of the damaged items.

What should I do if I have received the wrong product(s) in my order?

If you've received incorrect products, please get in touch with us at +603 9078 4788 (Press 1) or email us at mydelivery_inq@nuskin.com for further assistance.

My delivery order has missing / incomplete item. Who can I contact?

Please contact us at +603 9078 4788 (Press 1) or email to mydelivery_inq@nuskin.com for further assistance.

Do you ship orders outside of Malaysia?

We do not ship to addresses outside of Malaysia.

If I make an online order for products from another Nu Skin office, for example, the United States, can delivery be made to my local address in Malaysia?

We would like to inform you that online services to purchase products in each Nu Skin market is available only to Brand Affiliates residing in those respective markets.

As such, only Brand Affiliates residing in that particular market may place orders online for Nu Skin products available in that market. This applies to Nu Skin foreign or local to that market, so long as they are residing there. Delivery of products would not apply outside of the United States.

Are there any delivery charges?

Note: Applicable to all ordering channels