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ADR – Loyalty programme

 

ADR – AUTOMATIC DELIVERY REWARDS PROGRAMME

 

 

ADR/Subscription GENERAL

 

 

ADR/SUBSCRIPTION PRODUCT POINTS

 

 

ADR/SUBSCRIPTION MANAGEMENT

 


What is an ADR/Subscription?

 

An ADR/subscription is an automatic monthly or bi-monthly order processing on your date of choice between day 01 and 25 of the month and free product points on orders to redeem products in the future. Only ADR orders with eligible products will earn product points.


What are the main benefits of the ADR/Subscription programme?

 

In addition to being able to manage your ADR in your own time, you can earn product points on your monthly or bi-monthly orders that can be redeemed for free products.


How do I create an ADR/Subscription?

 

Click here to create an ADR/subscription


Are there any requirements to create an ADR/Subscription account?

 

No, there are no requirements to create an ADR account. However all your ADR orders placed and paid within a month must have a minimum value of 50 SV in total to get benefits of the ADR program.


How do I make changes to (manage) my ADR/Subscription?

 

You can make changes to your ADR online. The "Manage ADR" section is located in drop down menu under your name after you logged in on www.nuskin.com.


By when should I make any changes to my ADR/Subscription programme?

 

We recommend making any changes at least 4 business days before the process date. For Direct Debit payment (if this option is available on your market) please complete the form (digital or hard copy) in advance to be sure your ADR is being processed on the choosen date.


Will I be notified when my order ships?

 

Yes, you will be sent an email 5 days before the order is shipped. You will also be sent an order confirmation email when the order is created, and a tracking email is sent out every time your ADR is shipped. This email contains information that ensures you can track your order until you receive it.


What can be managed online?

 

You can change the products, the shipping frequency, payment type, addresses, ship the order immidiately and redeem product points. As well as you may skip a shipment on your ADR.


What will happen if a product is out of stock?

 

If an item is out of stock, this item will be removed from your order but will stay in your ADR.


What are ADR/Subscription Product Points?

 

ADR Product Points (not to be confused with Sales Volume, "SV") are rewards points that can be earned by purchasing product through the ADR programme. Although ADR Product Points are separate from Sales Volume, we use the Sales Volume to calculate ADR point earnings and redemptions. Your accumulated ADR point total can be viewed in the ADR Management section online on www.nuskin.com


Is there any difference in the level of Product Points earning?

 

Yes, for your monthly ADR/Subscription orders you will get 20% of product points for first 12 orders. Started from your 13th order you will earn 30% of points. For your bi-monthly orders you'll earn 10% of product points.


Can I redeem my Product Points in other countries?

 

No, you can only redeem Product Points in the country where they were earned. Example: if you have a German ADR, you can only redeem your Product Points in Germany.


If I return a product, will the Product Points I earned be deducted?

 

Yes, the amount of product points that product earned will be deducted from your total points. You are not allowed to return product that have been purchased with Product Points.


If I cancel my ADR/Subscription, do I lose my Product Points?

 

In case it is your last ADR in that specific market, points will be deleted at the end of the month in which your ADR was cancelled.


Are there products that do not earn Product Points?

 

Yes, some products are not eligible to earn product points, such as - but not limited to - accessories, brochures, discounted products and product packages, and most promotional packages.


Are there any restrictions to what I can purchase with Product Points?

 

Yes, you may only purchase Nu Skin and Pharmanex products. This excludes product collections, discounted products and promotional packages, ADR promotional packages, Nourish the Children VitaMeal 30 Meals 1 bag, (except 2 and 5 bags packages) and other products that are marked as restricted for points.


When are my Product Points awarded?

 

Product points are awarded on the first business day of each month for the previous month's purchases. Points can only be redeemed after they become visible on your account.


How can Product Points be redeemed?

 

They can be redeemed online via the ADR Management tool. online on www.nuskin.com. Product Points may only be redeemed when the entire price of a product can be redeemed with Product Points.


How can I see how many Product Points I have available?

 

You can check online. You will also be able to see Product Points available, already redeemed and Product Points that are going to expire.


Do I pay taxes and shipping costs when I use Product Points?

 

No, in Europe and Russia you do not need to pay taxes on the free products. In addition, you do not need to pay any additional shipping costs if your free products are added to an existing ADR or to another order. If the order contains only free products, standard shipping charges will apply.


Is there any expiry date for Product Points?

 

Yes, product points are available within the first 12 months from the date points were rewarded.


Do I earn SV on the products I redeem with Product Points?

 

No, there is no SV granted for products redeemed with product points.


How does "Ship now" work?

 

A "Ship now" order is a new ADR order that will take the place of your existing ADR order for the current month. For example, if you normally have a monthly ADR order ship on day 20 of each month, you can go online and place a "Ship now" order on day 12 with different product(s). This order will not change the regular date and content of the ADR/Subscription.

 

  • Log into your Nu Skin account
  • Click on your name (on the top right of the webpage)
  • Click on Manage ADR
  • Select the ADR you want to ship now
  • Click on "Ship now" under order

How "Skip a shipment" (ADR Holds) work?

 

A hold is when your ADR order does not ship for a specified month. "Skip a shipment" will skip your next order.

 

  • Log into your Nu Skin account
  • Click on your name (on the top right of the webpage)
  • Click on Manage ADR
  • Select the ADR you want to skip
  • Click on Skip a shipment under orders

How many times can I skip a shipment (put ADR hold) in 1 calendar year?

 

You may skip the shipment 3 times in a calendar year, meaning you can have 3 ADR hold per calendar year.


If I skip my ADR Shipment, does it skip the other shipments under my account?

 

You have the option to skip all orders (one by one) or specify which order to skip and which ADR to put on hold.


How do I cancel my ADR/Subscription programme?

 

You may cancel your ADR online by selecting "Delete ADR" on the ADR Management section.

 

  • Log into your Nu Skin account
  • Click on your name (on the top right of the webpage)
  • Click on Manage ADR
  • Select Delete ADR

Can I reactivate my ADR once it has been cancelled?

 

Yes. You may reactivate your ADR once it has been cancelled, but you will not retain ADR Product Points. However, if you notify the company within 30 days of deletion and request reinstatement of the deleted ADR Product Points, then the points will be reinstated. If not, the ADR Product Points you had previously earned will be deleted and your ADR points percentage will renew, starting at 20% for monthly ADR orders and 10% for bi-monthly ADR orders.


 

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