Refund Policy, Exchange Policy and Policy for Uncollected/ Undelivered Products
Product Refund Policy for Member
1. Nu Skin will refund to me ninety percent (90%) of the purchase price of those products Member purchased directly from Nu Skin under the Member Program if (i) the returned product is unopened and resalable, and (ii) it is returned within twelve (12) months from the order date. Member is responsible for the cost of returning the product. The form of the refund will be based on the original form of payment if practicable. If payment was previously made by credit card, a credit card charge back will be arranged. If payment was previously made by cash, a Product credit will be arranged. Nu Skin may choose other alternative refund methods as it deems fit.
2. Any other refunds or guarantees offered on a specific product pursuant to the published terms and conditions of the product sale. This refund section does not apply to any seasonal, discontinued, or similar special promotional products purchased by Member.
3. Unless otherwise required by applicable law, Nu Skin will exchange Products purchased directly from Nu Skin that were incorrectly sent, or are defective, if Member notifies Nu Skin within 30 days of the date of purchase. If an exchange is not feasible, Nu Skin may issue (i) a credit for the amount of the exchanged Products, which may be used to purchase other Products, or (ii) a full refund of the purchase price. Member must present to Nu Skin in person (or with a proper authorization letter of the Member who purchased the Products directly from Nu Skin) the original sales receipt together with the Products for refund or exchange. Nu Skin will not refund to Member any of Member's delivery costs for returning the products.
4. Uncollected/Undelivered Products: As a Member. if Member purchases products directly from Nu Skin, Member acknowledges that administrative time and costs will be incurred by Nu Skin to retain products purchased but remain uncollected by and/or undelivered to Member. Accordingly, Member agrees that IN THE EVENT THAT:
a) when collection is to be made by Member and Member fails or neglects for whatsoever reason to collect the products from Nu Skin within thirty (30) days from the date of purchase; or
b) where Member has requested Nu Skin and Nu Skin has agreed to deliver any products to Member but Nu Skin is unable to deliver such products to Member due to an incorrect or incomplete delivery address or the unavailability of the named recipient at the address as provided by Member, and Member fails or neglects to collect the products from Nu Skin within thirty (30) days from the date of purchase,
THEN upon the expiry of the aforesaid period of thirty (30) days, Nu Skin shall, without further reference, notice or account to Member, cancel Member's order of such products and after deducting an administrative fee equivalent to ten (10) percent of the purchase price, refund to Member ninety (90) percent of the purchase price.
5. For the complete Product Refund Policy, please refer to the Member Agreement. In case of any inconsistency between the terms herein and the terms stated in the Member Agreement, the terms in the Member Agreement shall prevail.
6. In the event that any discrepancies exist between the English and Chinese versions of this Product Refund Policy, the English version shall prevail.
Product Refund Policy for Retail Customer
If you purchase products directly from Nu Skin as a retail customer, unless otherwise required by applicable law, Nu Skin will refund to retail customer 100 percent of the purchase price, on unopened and resalable products sold and delivered by Nu Skin to a retail customer but returned to Nu Skin within 30 days of the order date.