Refund Policy, Exchange Policy and Policy for Uncollected/ Undelivered Products

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REFUND POLICY, EXCHANGE POLICY AND POLICY FOR UNCOLLECTED/ UNDELIVERED PRODUCTS

15 January 2018

1. Refunds

(a) If you purchase products directly from Nu Skin as a retail customer, unless otherwise required by applicable law, Nu Skin will refund to you 100 percent of the purchase price, on unopened and resalable products sold and delivered by Nu Skin to you but returned to Nu Skin within 30 days of the order date.  Retail customers may only return the products purchased directly from Nu Skin. Nu Skin does not refund the original shipping costs on returned products. Retail customers must provide the original sales receipt to Nu Skin at the time you request a refund. Retail customers may also return individual products that are purchased as part of a kit or package.  All refunds will be made by way of a credit card charge back. The refund policy may not apply to product promotion.  In such case, specific prior notification will be given.

 

(b) If you are Nu Skin Distributors, unless otherwise required by applicable law, Nu Skin will, after deducting an administrative fee equivalent to 10 percent of the price, refund to you 90 percent of the purchase price less applicable bonuses, on unopened and resalable products and business support material sold by Nu Skin to you that are returned within 12 months of the order date. You may only return the products or business support material you purchased directly from Nu Skin. Nu Skin does not refund the original shipping costs on products that you return. In order for Nu Skin to correctly back out the applicable bonuses on returned Products, you must keep the sales order number from the invoice. You must provide the sales order number to Nu Skin at the time you request a refund. You may also return individual products that are purchased as part of a kit or package. The form of the refund will be based on the original form of payment if practicable. If payment was previously made by credit card, a credit card charge back will be arranged. If payment was previously made by cash, a product credit will be arranged. Nu Skin may choose other alternative refund methods as it deems fit. The return of products may affect your eligibility to receive bonuses and your pin level, and if bonuses have already been paid on the returned products, then Nu Skin will recoup your bonuses. Nu Skin does not provide refunds for products or business support materials and services purchased from another Distributor. You must seek a refund directly from the Distributor who sold you such products or business support materials and services. The refund policy may not apply to product promotion. In such case, specific prior notification will be given.

 

2. Exchange Policy for Products Purchased Directly from Nu Skin

Unless otherwise required by applicable law, Nu Skin will exchange products purchased directly from Nu Skin that were incorrectly sent, or are defective, if you notify Nu Skin within 30 days of the date of purchase.  If an exchange is not feasible, Nu Skin may issue (i) a company credit for the amount of the exchanged products, which may be used to purchase other products, or (ii) a full refund of the purchase price.

 

3. Uncollected/ Undelivered Products

(a) If you are retail customers who purchase products directly from Nu Skin, you acknowledge that administrative time and costs will be incurred by Nu Skin to retain products purchased but remain uncollected by and/or undelivered to you. Accordingly, you agree that IN THE EVENT THAT:

 

(1) when collection is to be made by you and you fail or neglect for whatsoever reason to collect the products from Nu Skin within thirty (30) days from the date of purchase; or 

 

(2) where you have requested Nu Skin and Nu Skin has agreed to deliver any products to you but Nu Skin is unable to deliver such products to you due to an incorrect or incomplete delivery address or the unavailability of the named recipient at the address as provided by you, and you fail or neglect to collect the products from Nu Skin within thirty (30) days from the date of purchase,

THEN upon the expiry of the aforesaid period of thirty (30) days, Nu Skin shall, without further reference, notice or account to you, cancel your order of such products and after deducting an administrative fee equivalent to 10 percent of the purchase price, refund to you 90 percent of the purchase price.

 

(b) If you are Nu Skin Distributors, you acknowledge that administrative time and costs will be incurred by Nu Skin to retain products and/or business support materials purchased but remain uncollected by and/or undelivered to you. Accordingly, you agree that IN THE EVENT THAT:

 

(1) when collection is to be made by you and you fail or neglect for whatsoever reason to collect the products and/or business support materials from Nu Skin within thirty (30) days from the date of purchase; or

 

(2) where you have requested Nu Skin and Nu Skin has agreed to deliver any products and/or business support materials to you but Nu Skin is unable to deliver such products and/or business support materials to you due to an incorrect or incomplete delivery address or the unavailability of the named recipient at the address as provided by you, and you fail or neglect to collect the products and/or business support materials from Nu Skin within thirty (30) days from the date of purchase,

THEN upon the expiry of the aforesaid period of thirty (30) days, Nu Skin shall, without further reference, notice or account to you, cancel your order of such products and/or business support materials and after deducting an administrative fee equivalent to 10 percent of the purchase price, refund to you 90 percent of the purchase price less applicable bonuses. If bonuses have already been paid on such products, then Nu Skin will recoup your bonuses.

 

 

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