In accordance with Nu Skin Philippines’ Policies and Procedures, Brand Affiliates are allowed to submit a request of product refund and exchange for Nu Skin products that have been purchased directly from the Company in the Philippines.
Nu Skin Philippines will provide a Brand Affiliate’s product refund and exchange as follows:
A. Refund Policy
The primary purpose of Nu Skin Enterprises Philippines, LLC. (“Nu Skin”) and its Brand Affiliates is to sell high quality products to customers. If a customer or Brand Affiliate desires to return a Nu Skin product, then the following refund policy will apply to Nu Skin Members and Brand Affiliates:
Members
Nu Skin will provide a Member with a 90% refund of the purchase price of the product sold by Nu Skin to the Member directly if: the product is returned at the cost of the Member within 12 months from the purchase date; and the product is unopened and resalable.
Brand Affiliates
Nu Skin will provide a Brand Affiliate a 90% refund of the purchase price of the product (less applicable bonus) if: the product is returned at the cost of the Brand Affiliate within 12 months from the purchase date; and the product is unopened and resalable.
For further details including the refund policy for Business Support Materials, please refer to Section 4 of Chapter 2 of the Policies and Procedures.
B. Exchange Policy
Unless otherwise required by applicable law, the Company will:
a. Exchange Products purchased directly from the Company that were incorrectly sent, or are defective, if you notify the Company within 30 days of the date of purchase.
b. If an exchange is not feasible, the Company may issue (i) a Company credit for the amount of the exchanged Products, which may be used to purchase other Products, or (ii) a full refund of the purchase price.
For further information on Product Refund and Exchange Policy, we invite you to review Chapter 2 Section 4 of Nu Skin Philippines’ Policies and Procedures found in the Reputation Page.