What do I do if I cannot install or upgrade the video player?
Try to install the player from a standalone installer instead of our web page integrated install. Download the installer for the video player.
Why does audio or video playback stop and/or stall?
You can usually recover and begin broadcasting by refreshing your browser or closing your browser and opening it again. These stalls should be rare but they will happen when Internet congestion prevents video delivery for an extended period of time.
Why does audio play without video?
You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor. If you are not using a dual monitor and the problem persists, please visit the audio video settings page.
Why does video play without audio?
First ensure your speakers are turned on and are not muted. If the problem persists please visit the audio video settings page.
General Questions and Technical Requirements
What are the system requirements for Maxcast?
Processor: Intel Pentium 3 or better
Operating System: Windows 2000, Windows XP (Pro, Home or Media editions) with Service Pack 2 and all Microsoft Updates
RAM: 128 MB minimum (512 MB recommended)
Video Card: 32 MB minimum (128 MB recommended)
Browser: Internet Explorer, version 5.5 or higher
Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended) Internet Connection: Broadband/High Speed (DSL or Cable).
Will Maxcast video player support additional platforms?
Maxcast video player powered by Move Networks will support other popular platforms including Apple computers in the near future.
Who created this video player?
The video player was created by Move Networks.
What is the Move Networks video player technology?
Maxcast video player software is powered by Quantum Media technology from Move Networks. Quantum Media technology enhances all aspects of the viewing experience, including audio and video quality and also enables powerful features like “time-shifting” and video sharing. The Move Networks player does not install any advertising modules or 'spyware' which can track your web surfing habits or any private information. Move Networks collects anonymous data to maximize the quality of your viewing experience.