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Replacement Request Form

Fill in this form to apply for a replacement. Please note your eligibility will be evaluated based on the below information. You will need your order number as well as the damaged device to complete it.

 

Nu Skin guarantees your device to be free from defects in materials and workmanship for a period of two years from the original date of delivery to you (more info can be found in the MAINTENANCE, REPLACEMENT AND WARRANTY INFORMATION in User Manual Digital). This warranty does not cover damage to the product as a result of misuse or accident.  You may be required to present a formal sales receipt showing the delivery date.

Submitter Info

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Use international format of the phone number (starting with + and country code)
 

Shipping Information

We will use the below data to create a Replacement Order for you if your machine falls within warranty. Please add valid details here and double check them before submission. 

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Only fill in the following data if it differs from the Submitter's info above. 

 
 
 
Use international format of the phone number (starting with + and country code)
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See images on where to find this info below
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See images on where to find this info below
 
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Please specify the issue with your device (choose only 1 issue which reflects the problem in the best way)

We highly recommend watching this video and going over our FAQs to make sure you’re following the correct usage instructions.

 
 
 
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Explain the issue with your device
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When the device started to have an issue.

 

 

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max 20 MB

 

Please note that we will share you with all the details to your email address in 3 to 10 business days and confirm if the replacement has been processed and/or the faulty device needs to be sent back for a thorough check.

 
 



Additional Info

Where to find Serial number and Batch code?

These images should help you locate them easily.

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