Orders, Shipping, Returns and Refunds
Order Status & Tracking
Nu Skin Pacific accepts: American Express, , Master Card, Visa, PayPal, Alipay, and Klarna.
If you need to cancel your order, go to the Orders tab under Order History in your account and select Cancel for the applicable order.
Please note that once your order has been delivered, you can begin the return process. Orders that have been partially shipped or are pending shipment cannot be cancelled or modified.
If you need further assistance, please contact Customer Service:
- Australia: 1300 687 546
- New Zealand: 0800 687 546
- New Caledonia & French Polynesia: Email pacifiquesud@nuskin.com
A tracking number will be sent to you via email once your Order has been shipped. This will allow you to track your Order and follow its progress. Please contact our Customer Service Department if your parcel has not been received within 5 working days.
- Australia: 1300 687 546
- New Zealand: 0800 687 546
- New Caledonia & French Polynesia: Email pacifiquesud@nuskin.com
All prices, including shipping and handling fees, include GST and are true at the time of publication.
Vitameal is a non-taxable supply and therefore no GST is applicable on these sales. Nu Skin Enterprises reserves the right to adjust pricing without notice.
Shipping & Delivery
Nu Skin Delivery Options
Australia & New Zealand
FREE SHIPPING on all online and Subscribe & Save orders over $99.00.
For orders under $99.00, please choose one of the following delivery options during checkout:
Economy Express: $9.99
Signature Express: $14.00*
Signature Express is recommended for non-secure delivery addresses and requires a signature upon delivery.
Economy Express allows your order to be delivered without a signature. For orders placed through the Call Centre, the Economy Express shipping fee is $14.00*.
For Subscribe & Save orders, Economy Express is the default delivery option.
Returns & Refunds
Retail Customer
Please use this form for online returns.
For Members and Brand Affiliates
Log in to your account, go to "Orders", and select the item(s) you'd like to return. Follow the guided return steps or contact Customer Service for assistance.
Retail Customers
If a retail customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide the retail customer with a 100% refund on the returned product if: (i) the product is returned at the cost of the retail customer within 30 days from the purchase date; and (ii) regardless of whether the product has been used, is restockable or resalable.
Members
Nu Skin will provide a Member with a 90% refund of the purchase price of the product sold by Nu Skin to the Member directly if: (i) the product is returned at the cost of the Member within 12 months from the purchase date; and (ii) the product is unopened and resalable.
Brand Affiliates
Nu Skin will provide a Brand Affiliate a 90% refund of the purchase price of the product (less applicable bonus) if: (i) the product is returned at the cost of the Brand Affiliate within 12 months from the purchase date; and (ii) the product is unopened and resalable.
For further details including the refund policy for Business Support Materials, please refer to Section 4 of Chapter 2 of the Policies and Procedures.
If you purchased your product through a Brand Affiliate, returns must be handled directly by that Brand Affiliate.
Brand Affiliate are required to follow local laws regarding order cancellations, as outlined on the retail sales receipt. If local laws provide additional rights, those rights will also apply to you as the customer.
To request a refund, you must submit your request within the cancellation period stated on your receipt and return the product. The Brand Affiliate is required to issue the refund for returned products within 14 days of receiving your request.
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