Delivery Service

PRODUCT REFUND POLICY

1. NuSkin Pharmanex (B) Sdn Bhd (the "Company") will exchange unopened and resalable Products (except Business Support Materials) sold by the Company that are returned within ninety (90) days of the date of purchase, provided that such exchange must be by way of a Product/Products exchanged for a Product/Products of the same Personal Sales Volume or lower).

2. The Company will refund one-hundred percent (100%) of the price, less applicable Bonuses (plus applicable tax if prepaid) to you on unopened and resalable  Business Support Materials sold by the Company to you that are returned within sixty (60) days from the date of purchase.

3. The Company will refund one hundred percent (100%) of the price, less applicable Bonuses (plus applicable tax if prepaid) on unopened and resalable  Products (except Business Support Materials) sold by the Company to you that are returned within ninety (90) days from the date of purchase.

4. For exchange or refund, the Distributor must call the local office for appointment before visiting the Nu Skin Brunei Distributor Service Center in person and present the original invoice.

5. To the extent permitted by applicable law and regulations, a different product refund policy may be adopted for special promotion package, Fast Start Payments package or discounted products and products offered in ARO price.

6. The Distributor acknowledges that administrative time and costs will be incurred by the Company to retain products and/or Business Support Materials purchased but remain uncollected by and/or undelivered to the Distributor. Accordingly, the Distributor agrees that IN THE EVENT THAT:-

1) when collection is to be made by the Distributor and the Distributor fails or neglects to collect any Products and/or Business Support Materials purchased from the Company within seven (7) days from the date of purchase, the Company will deliver the purchased Products and/or Business Support Materials to the address as provided by the Distributor at reasonable delivery charges and if such Products and/or Business Support Materials cannot be successfully delivered to the Distributor and the Distributor fails or neglects for whatsoever reason to collect the Products and/or Business Support Materials from the Company within six (6) months from the date of purchase: or

2) where the Distributor has requested the Company and the Company has agreed to deliver any Products and/or Business Support Materials to the Distributor but the Company is unable to deliver such Products and/or Business Support Materials to the Distributor due to an incorrect or incomplete delivery address or the unavailability of the named recipient at the address as provided by the Distributor, arid the Distributor fails or neglects to collect the Products and/or Business Support Materials from the Company within six (6) months from the date of purchase,

THEN upon the expiry of the aforesaid period of six (6) months, the Distributor shall be deemed to have irrevocably and unconditionally, (a) surrendered all rights, title and interest in and to such Products and/or Business Support Materials or to a refund of the purchase price or any part thereof under the Policies and Procedures; and (b) authorized the Company and the Company shall be entitled at its absolute discretion, without any liability or further reference, notice or account to the Distributor, to dispose of or deal with any such Products and/or Business Support Materials in any manner as the Company deems fit or expedient, including without limitation the donation of such products. Business Support Materials and/or goods exchanged therefor for charitable and/or humanitarian purposes.

7. In case vouchers are used for purchase under this invoice, Distributor shall also be subject to the Terms and Conditions stated in the vouchers in addition to the terms stated in the Policies and Procedures.

8. In case of any inconsistency between the terms and conditions herein and the terms stated in the Policies and Procedures, the terms in the Policies and Procedures prevail.

9. For the complete Product Refund and Exchange Policy, please refer to the Policies and Procedures, an electronic copy which is provided in the Business Portfolio.