If you need further assistance after reviewing the manuals and troubleshooting resources, please contact our Customer Service team. 

• Australia: dsaustralia@nuskin.com 
• New Zealand: dsnewzealand@nuskin.com 

Our team will be happy to assist you with your beauty or wellness device. 

To help maintain optimal performance: 

• Clean your device after each use following the user manual. 
• Store it in a clean, dry place. 
• Charge the device as recommended. 
• Replace accessories, heads, or attachments according to the product instructions. 
• Avoid exposing the device to excessive heat or moisture. 

Regular care helps extend the life and performance of your device. 

If your device won't power on or charge: 

• Ensure the battery is charged. 
• Check that the charging cable and adaptor are connected correctly. 
• Clean the charging contacts if applicable. 
• Refer to your device's troubleshooting guide or video for model-specific instructions. 

If the issue persists, submit a Return Request Form. 

Nu Skin provides a limited warranty of two (2) years for the Prysm iO, ageLOC Galvanic Spa, ageLOC LumiSpa iO, ageLOC LumiSpa Accent, ageLOC WellSpa iO, and/or ageLOC Boost devices, commencing from the original date of purchase by the customer (“WarrantyPeriod”). 

This Warranty Period applies only to the first device purchased and represents the maximum total warranty coverage, inclusive of any replacement devices provided under this warranty. Replacement devices do not carry a new or extended warranty period. 

If the device is found to be defective or malfunctions due to manufacturing defects during the Warranty Period, Nu Skin may, at its discretion, repair or replace the device. Any replacement device provided will be covered only for the remaining balance of the original Warranty Period.