Terms of Use
Terms of use and purchase at the Nu Skin Israel, Inc.
These terms are a binding agreement between the customer and Nu Skin Israel, Inc.
Product Delivery
Nu Skin Israel, Inc. is obliged to deliver the product(s) ordered via its website, under the following conditions: 1. the product is on stock; 2. the customer has provided a valid credit card, that can be charged and cleared in Israel; 3. the customer credit company approved the deal; 4. the customer provided correct and updated name and address for product delivery. Nu Skin Israel does its outmost to make sure all products that are online will be on stock. Nevertheless, in case the products you ordered have run out of stock or in case the credit company did not approve of the deal, Nu Skin Israel, Inc. will not be obliged to deliver the product(s). Your credit card will not be charged and we will notify the cancellation over the phone or via email.
Ordering Products
To order product on the Nu Skin Israel, Inc. website, you must fill in all your personal details and register as a preferred customer or distributor. You will be prompted to give your first name, last name, I.D., phone, mailing address and email address. It is important to give full, updated and correct details, since we will not be able to deliver products without them. If you gave wrong details during your registration, we cannot guarantee that you receive your order. Moreover, if your order returns to us due to wrong details, you will be charged with shipping and handling fee. A confirmation for your order will be sent to the email address you provided within a few days from the date in which you submitted your order. This confirmation is not obligating Nu Skin Israel, Inc. to deliver your products but rather serves as a confirmation that your order was received at our system. If you did not receive such confirmation within a few days, your order might have not been received. To verify this issue, please contact Customer Service at 1-800-071-081.
Delivery Time, Shipping and Handling Costs
Nu Skin Israel, Inc. delivers its products with a shipping company, throughout the country. The products are carefully examined and checked prior to delivery, while ensuring product integrity during delivery. You may pick up the products found online by choosing the PICKUP option when placing an order.
30 NIS Shipping and Handling fee (VAT inclusive) will be charged on all product deliveries, unless we will state differently next to a product.
Products order for 4,400 NIS and above (VAT non-inclusive) will not carry shipping costs (these will be deducted from your bill while placing the order).
Delivery time: please allow three business days (total of 72 hours) for delivery after receiving confirmation from the credit company. For this matter, business days are Sunday through Thursday only, holidays and holiday-eves are not included. Nu Skin Israel, Inc. will not be held responsible for delivery delays emanating from events that are out of its control – i.e. security events, hostilities, nature disasters, accidents, strikes and lockouts, and computer and/or communication system malfunction. In case a product or service will not be available, Nu Skin Israel, Inc., will be entitled to cancel the deal and if you already paid for the deal, you money, including shipping fees, will be returned to you fully.

Product Pricing
All product and prices on the website shop include VAT and do not include shipping and handling costs. Unless stated differently, shipping fee is 30 NIS, VAT inclusive. Nu Skin Israel, Inc., reserves the right to change price of products and services listed on its website. The valid purchase price is the price that appeared online when placing an order. We do our outmost to ensure prices are correct, but in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we will make contact after placing an order and notify you of the correct price. If you refuse to purchase the product at the correct price, Nu Skin Israel, Inc., will not be obligated to deliver it and the deal will cancel the deal.
Warranty Restrictions
Product Warranty
Nu Skin Israel, Inc. is responsible to the quality of the products/services provided on its website. The company will exchange products or refund you money, including shipping and handling costs, according to the company Policy and Procedures.
System Outages

Nu Skin Israel, Inc. shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, misdelivery, nondelivery of information caused by such system outages, or any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.

Privacy Policy
Nu Skin employs the technology of Verisign, as evidenced by the Verisign Secure Site Seal on the Web Site. This means that all information sent to the Web Site, if in a Secure Sockets Layer ("SSL") session with Nu Skin, is encrypted, protecting such information against disclosure to third parties.
Nu Skin Israel, Inc. complies with Protection of Privacy Act. Customer details are kept in the company information system. Except as otherwise explained herein, unless Nu Skin has your consent, or is required (or permitted) by law, Nu Skin will not share your Information with any unaffiliated entity. If you wish to be removed from our information base, you may do so at any time, by writing Nu Skin Israel, Inc., P.O. Box 9034, Ramash HaSharon, 47100.

Consent for Receiving Advertisement
Upon receiving your approval to receive mail and/or emails from Nu Skin Israel, Inc., the company will be entitled to use the personal details you provided while registering to the website, in order to better the services provided by the website and to notify you of different advertising and further services offered by Nu Skin Israel, Inc., that you may find interesting. Nu Skin Israel, Inc. will be entitled to provide you with this advertisement via- (a) sending emails to the email address you provided; (b) sending short text messages, among others to your cellular phone (SMS). To clear any doubt, even if you chose to receive emails, you are entitled, at any time, to send us a message notifying that you refuse to receive further mail and emails from the company, as mentioned above. The refusal notice can be sent, in writing, via email to the website or via registered mail to: Nu Skin Israel, Inc., P.O. Box 9034, Ramat HaSharon 47100.

Protection of Privacy Act – 1981
Under this law are the relevant commands for keeping privacy in databases, obligation to secrecy and data protection of the data in a certain database, the right to look through the information at the database, amending to deleting it. In databases serving for direct marketing, every person on the database may demand, in writing, that its information will be deleted from the database. A person may also notify that its details must not be disclosed to another person or third party, for a limited or fixed time.

Additional Terms and Rules
You are personally responsible to know and comply with all country, municipal, and local laws and you agree to be responsible for any qualification required to run your business in a lawful, ethical and efficient manner, in compliance with Nu Skin Israel, Inc. Policy and Procedures.

Advertising the Business Opportunity and Products
A Distributor is expressly prohibited from using any form of media advertising to promote products or services. Products or services may be promoted only by personal contact or by literature produced and distributed by the Company or by Distributors in accordance with Section 21(A) of this document. Generic opportunity advertisements may be placed, in jurisdictions allowing that type of advertisement, but only in accordance with the Policies and Procedures of the Company. In addition, a Distributor may not promote the products, services, or opportunity through interviews with the media, articles in publications, news reports, or any other public information, trade, or industry information source, unless specifically authorized, in writing, by the Vice President of Corporate Communications or his designated representative. This includes private, paid membership, or “closed group” publications. All media contacts or inquiries should be immediately referred to the Public Relations Department of the Company by calling 1-800-071-081.
Company logos or names may not be used or displayed on any apartment, house, office, storefront, or other physical premise, where they may be viewed by persons passing by. Please see the Pharmanex Supplemental Policies for further information relating to pharmacies.
Except for separate, written licensing agreements noted above, none of the Company’s copyright-protected materials may be reproduced, in whole or part, by any means.  
Each Distributor agrees that any claims or representations concerning the opportunity must be congruent with, and limited to, those found in the materials and literature currently distributed by the Company. Those claims and representations must also be advanced in accordance with any applicable laws, ordinances, and regulations.
Each separate use of the Company’s name or logo must be preceded by the completion of a separate written agreement with the Company for the use. Unauthorized use of the Company’s logos, names, trademarks, or trade names is prohibited. Any unauthorized use constitutes a violation of trademark laws and will cause irreparable damage to the Company, and its Distributors. The Company reserves the right to pursue all legal and equitable remedies against any Distributor or any other individual or entity who wrongfully uses the Company’s logos or name or any of the Company’s trademarks or trade names.
Policy and Procedures
Distributors must only use Company produced Distributor web sites, Corporate sites, and web tools (i.e., Dynamic Web Pages, Global Web Pages, E-clips, etc.) when they promote the Company’s products and services over the Internet. Additionally, Distributors are permitted to create generic business opportunity sites and/or generic splash pages with links to Company sites or a Business Center/GWP. These generic pages may not contain the Company’s trademarks or other copyrighted material and may not contain information on the Company, its products or its business, or pictures of products or corporate facilities/personnel. Except as set forth in this policy, Distributors may not use the Internet to promote the Company, including its products and services, in any other manner. In case of a violation, the Company may require the offending Distributor to immediately remove the web site that is in violation of Nu Skin’s policies, in addition to taking other disciplinary actions against the responsible Distributor in accordance with Section 6 of these Policies and Procedures. Distributor web sites are also subject to the following restrictions.

1. Distributors who have previously attained and currently enjoy active status as a Blue Diamond/Presidential Director may create their own independent Internet sites to promote the Company’s products/services and business opportunity. However, all such sites, and any changes thereto, must first be reviewed and approved as Sales Aids in accordance with Section 21 of these Policies and Procedures and carry a Company designated review seal. Changes made to the site after obtaining the initial review seal requires written authorization from a representative of the Distributor Conduct Department.
2. Distributors may not include any intellectual property or proprietary information in the unique domain names/URL or meta-tags of their Company produced or generic business opportunity web sites. Additionally, intellectual property and proprietary information cannot be used as “wallpaper” on any Company hosted or generic business opportunity site.
3. Distributors may not register their web sites with search engines or web directories using any intellectual property any proprietary information.
4. Distributors are required to promote their Company hosted and/or generic business opportunity Internet sites through one-on-one personal contact only. Additionally, Distributors are prohibited from forwarding information regarding their sites to individuals who have not specifically requested information regarding the Company’s business opportunity and/or products (i.e., spam).

Retail Store, Service Establishment Sales and Trade Show Policy
A Distributor may not sell products and/or promote the Nu Skin Enterprises business opportunity through retail stores such as health food stores, grocery stores, and other such establishments. A Distributor is also prohibited from selling to any person who will ultimately sell products or services through retail stores. A Distributor may, with the prior consent of a retail establishment, place Company-produced Sales Aids/Personalized Sales Aids within their facility. However, all Sales Aid material must be contained within one Company-produced brochure holder. Furthermore, the brochure holder/Sales Aid material must not be visible to the general public in a manner as to attract the general public into the retail establishment.
No Distributor may use any of the Company’s trade names, trademarks, service marks, product names, logos, or other intangible commercial assets, registered or otherwise, in any form of advertising or promotion without first entering into a separate, written licensing agreement with the Company for each proposed use of any of the above-stated names or devices. Each Distributor agrees that any use in violation of these provisions constitutes a breach of the Contract and causes irreparable harm to the Company. Upon notice of that any violation, the Distributor agrees to stipulate the appropriate injunctive relief enjoining that use. The Company, in its sole discretion, reserves the right to prohibit any advertising or promotion.

Copyright and Intellectual Property

The company literature is the property of Nu Skin and/or its affiliates or partners, and is protected by federal and international copyright and trademark laws, or other proprietary rights. You may not publish company products and/or business opportunity without receiving prior approval, in writing, from the company. You may not, and you have no permission to reproduce, reverse engineer, decompile, disassemble, modify, transmit, sell, distribute, license or create derivative works with respect to the products delivered by the company before reselling it to customers. You also agree to resell it only in the country they are intended for, under the local laws, when they carry the necessary license. You may not import any product or sales aids to another country or territory for any reason, directly or indirectly. If you with to sell products outside your country of residence, please contact the company for further information.
You may not use business cards and/or personal sales aids that contain Nu Skin trade names, trademarks, and logo, unless produced by the company or that the company explicitly agreed you do so.
Governing Law/Jurisdiction
The place of origin of this Contract, where the Company accepted the offer of a prospective Distributor to form the Contract, is the State of Utah. This Contract is to be construed, with respect to its validity and performance obligations thereunder, in accordance with the laws of the State of Utah applicable to contracts made and to be wholly performed within the state. A Distributor agrees to submit to the jurisdiction of the courts of the State of Utah for resolution of any conflict or litigation arising under a purporting to interpret the Contract or rights between Distributors.
Cancellation Policy
You may cancel any deal as long as the products were not shipped to you, and receive a full refund, including shipping and handling fees. The Company will refund one-hundred percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within fourteen days of the order date by the Distributor who purchased the products or Sales Aids from the Company, and deduct 2% handling fee if they payment was paid with credit card.
The Company will refund ninety percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned  within twelve months of the order date by the Distributor who purchased the products or Sales Aids from the Company.
Products otherwise sold individually but purchased as part of a business/LOI kit or package may be returned if the product is current, unopened, and resalable.  The Company will refund sixty percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within sixty days of the order date by the Distributor who purchased the products or Sales Aids from the Company.
Products otherwise sold individually but purchased as part of a business/LOI kit or package may be returned if the product is current, unopened, and resalable.  The Company will refund fifty percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within twelve months of the order date by the Distributor who purchased the products or Sales Aids from the Company.
Nu Skin Israel, Inc. will replace any defective product with a new and proper identical product, or refund the complete sum paid for the product, including shipping and handling fees, to your choice. If the company will not be able to provide you with an identical product, it will refund your money fully, as above stated.
To receive a refund, please send the product, including the receipt and a short explanation to- Nu Skin Israel, Inc., Glilot Junction, Rav Mecher Building, 4th floor, P.O.B. 9034, Ramat HaSharon 47100.
Early Termination
A Distributor may terminate his Contract at any time, and for any reason, by sending a written notice of intent to terminate to the Company. Termination becomes effective as of the date the Company receives written notice of termination. Under this, you are entitled to:

1. Receive a refund for all the money you paid to the company or any distributor connected to your participation in this selling system or other payments made to any other distributor, according to this selling system regulation, and
2. Return to Nu Skin Israel, Inc. all the merchandise purchased from it during the period in which you participated in this selling system and were not sold, on reasonably sound, unopened, unaltered, resalable, and restockable products (apart from the outer packaging), and receive a full refund for such merchandise, and
3. Call off any service ordered during the time you participated in this selling system and receive a full refund for the payments that were not provided yet.

In order to receive the refund under section (a) or (c) above, you must submit a written request for money refund to Nu Skin Israel, Inc. within fourteen days of signing this Contract and Nu Skin will refund you, according to the Contract and the law, within a reasonable time period of receiving such notice.
In order to receive the refund under section (b) above, you must forward the merchandise to Nu Skin Israel, Inc. within fourteen days of signing this Contract to the address of Nu Skin Israel, Inc. All return shipping costs must be paid for by the Distributor. You will receive a refund for such merchandise upon shipping the merchandise or immediately, if the merchandise were not provided yet.
The company will not charge shipping and handling fee for merchandise returned under section (b) above or services cancelled under section (c) above.
Termination                 

A Distributor may terminate his Contract at any time, and for any reason, by sending a written notice of intent to terminate to the Company. Termination becomes effective as of the date the Company receives written notice of termination.  The Company reserves the right to immediately terminate a Distributorship, or declare the Distributor Agreement void from its inception, if the Company determines that a breach of contract has occurred, by submitting a written notice at least ten days prior to the termination date. The distributor reserves the following rights, if the Company terminates this Contract or if the distributor terminates it within fourteen days of signing the Contract:

1. Under all the regulations in this Contract, including your commitment not to compete with the Company business after terminating this Contract, and given these regulations will remain valid after the termination of this contract, you will be released of any future contractual obligation;
2. The Company will refund one-hundred percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within twelve months of the order date by the Distributor who purchased the products or Sales Aids from the Company. In order for the Company to correctly back out the applicable Bonuses on returned products, it is critical that the original sales order number from the invoice be retained. This number must be provided to the Company at the time the request for a refund is made. Products otherwise sold individually but purchased as part of a kit or package may be returned if the product is current, unopened, and resalable. Acceptable refund alternatives include but are not limited to the following: Company credit, bank check, bank transfer, or credit card charge back. The actual form of refund will be based upon local payment procedures and the original form of payment.
3. The distributor will receive a refund for such merchandise upon shipping the merchandise or immediately, if the Nu Skin already received the merchandise; and
4. If the distributor wishes to realize their rights under this section, they must ship all merchandise (that was not already shipped to the local Nu Skin Company), and that they wish to return, within twenty-one days of termination date to the local Nu Skin Company.  The company will refund shipment fees.
5. Upon termination of Contract, for any reason, the distributor will be entitled to receive any Bonus paid under this Contract, unless:
1. The Bonus was paid for merchandise returned to the local Nu Skin Company (or any other distributor that paid the commission)
2. The company already refunded money the distributor deserves under the Contract termination regulations set above
6. The Company reserves the right to require a Distributor to repay Bonuses paid to him on products returned by the Distributor’s Downline Organization. This may be achieved either through contact with the affected Distributors for direct repayment or by withholding from present or future Bonus payments. This policy encompasses all refunds allowed under the Company’s Refund Policy. Extension of the refund policy as required by applicable law, or instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances necessitates a Company refund in excess of the stated refund policy will be considered on a case-by-case basis.
7. The distributor is entitled to the above-mentioned rights by law, in addition to the termination rights detailed to you under the Company Policy and Procedure document.

Termination (according to the Consumer Protection Act)
Cancellation of an Ongoing Transaction (Consumer Protection Act, section 13d)

1. a consumer wishing to cancel an ongoing transaction may submit a cancellation notice to the dealer via one of the following forms, upon its choice (under this law – Cancellation Notice):
2. An oral notice – by phone or at the dealers location;
3. In writing – registered mail, email or fax, if the dealer has one.
4. (1) In this Cancellation on Notice, the consumer will detail their name and ID number, and if the Termination Notice was oral, as stated in sub-section a1 – an additional identifying item, if agreed upon at the time of alliance.
5. As for Cancellation Notice given to the dealer in writing under the above-mentioned sub-section, the minister may set types of ongoing transactions in which the dealer may demand of a consumer to provide, in addition to their name and ID number, their address and any other identifying item, required for cancelling the ongoing transaction.
6. An ongoing transaction contract will end within three days of delivering the Cancellation Notice, according to sub-sections (a) and (b), and if the Cancellation Notice was delivered via registered mail – within six business days from its delivery, unless the customer has stated a later date at their Cancellation Notice (in this section – Cancellation Date); at the Cancellation Date, the dealer will cease to deliver the merchandise or services, and will not charge the consumer in installments for the merchandise or services provided after the Cancellation Date.
7. Given the consumer has delivered a Cancellation Notice under sub-sections (a) and (b), and the dealer continued to charge the consumer in installments for the ongoing transaction following circumstances the dealer did not know of and was not supposed to know of, or that he didn’t foresee or was not supposed to foresee, and the cancellation of the ongoing transaction was impossible following these reasons, the provisions of sub-section (c) and section 31(a)(2b) will not prevail, as long as these circumstances exist.

Consumer Protection Act – Website as a Virtual Mall
Invoices and payment notifications:
Nu Skin Israel, Inc. will send the customer an invoice with their order, or deliver them the invoice at the product pickup point, according to the Consumer Protection Act.
E-commerce Negotiations
According to the law, when a deal is places using from afar marketing, this is called Afar Negotiation, which is classified by law as a negotiation for vending a property or providing service, when the negotiation is done using afar marketing, without the presence of both sides for the deal.

1. Consumer Protection Act Regulations (Credit, Special Vending and Peddling). 1983. The regulations state that to approve a Credit Negotiation for a sum higher than a certain sum, is required for a detailed agreement, in writing, between the vendor and the consumer, when the consumer receives a signed copy of the agreement. The explicit demand for signing and delivering the agreement to the consumer hands is a rigorous requirement, which requires an activation of an approval process, not just an approval email that can be retreaved.

Consumer Protection Act, Section 13b (amendment: 2007-2008) 6

1. Without lessoning any law regulations, with regards to a negotiation in which the dealer debits a consumer's account in payments, based on an authorization to charge an account or based on an authorization to charge a credit card, as defined in Section 14b(b), the dealer will send the consumer, to their address stated at the dealer, or in a computerized manner, if the consumer has explicitly certified them to do so (herein Address), once every six months or less, the details of all payments made during the past six months, or a copy or the invoices relating to the payments made by the consumer during this time period, which includes detailed information of all payments made, if were not previously sent to the consumer.
2. Sub-section (a) will to apply to a deal in which there is a fixed, and unified payments, regardless of consumption or usage, unless the consumer requested to receive, at their Address, the details of the payments made, as mentioned in the above sub-section.

Customer Service
You may contact Customer Service with any question or request, Sunday to Thursday, between 9 a.m. and 5 p.m. at 1-800-071-081.
Intellectual Property

The contents of the Site, such as text, graphics, logos, audio clips, video, photographs, software, and other information (the “Content”) is the property of Nu Skin and/or its affiliates or partners, and is protected by federal and international copyright and trademark laws, or other proprietary rights.  These rights are protected in all forms, media and technologies existing now or hereinafter developed.  You may print and download portions of material from the different areas of the Site solely for your personal non-commercial use or your non-commercial use within your organization or as otherwise permitted.  No portion of the Content may be reprinted, republished, modified, or distributed in any form without the express written permission of Nu Skin.  You may not, and this Agreement does not give you permission to, reproduce, reverse engineer, decompile, disassemble, modify, transmit, sell, distribute, license or create derivative works with respect to the Site.  Certain content may be licensed from third parties and all such third party content and all intellectual property rights related to the content belong to the respective third parties.  You may not remove, alter or modify any copyright, trademark or other intellectual property or proprietary notice or legend contained on the Site or the Content.  Any rights not expressly granted by this Agreement or any applicable end-user license agreements are reserved by Nu Skin.  

Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of Nu Skin or any third party.  Except as expressly provided above, nothing contained herein shall be construed as conferring any license or rights under any Nu Skin copyright.