Dear Customer,
Thank you for contacting us!
We have received your request for support on your LumiSpa device.
We’re really sorry that you are experiencing challenges with your device. We will check all the information you have provided, and aim at responding to you in 1 business day.
We really appreciate your patience and will get back to you with a response at the earliest opportunity. Please do not send multiple emails/Replacement Requests on the same matter as this will push your case to the back of the queue!
The information regarding our resolution will come directly to your email. Should we need any additional information, or we need to verify details, we will contact you.
In case we see that a replacement needs to be sent, we will immediately process it and you will be able to enjoy your Lumi Spa again.
Thank you,
Your Nu Skin Customer Service Team