Hair Care Guarantee

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Hair Care Guarantee

Nu Skin Hair Care can transform the condition of your lifeless locks in just seven days. These scientifically advanced products begin to correct and prevent damage from mechanical, environmental, and biological aggressors after as little as one week of regular use - giving you visibly younger, healthier looking hair. Formulated with scientifically proven technologies and tested and proven to get visible results, Nu Skin Hair Care improves the condition of your hair by smoothing the cuticle for increased strength, shine, and manageability. If you do not see visible results in 30 days of regular use we will refund your money.*

Products applicable to the money-back guarantee are:
Shampoo: Balancing Shampoo and/or Moisturizing Shampoo
Conditioner: Weightless Conditioner and/or Rich Conditioner
Treatment: ReNu Mask
Other: Clarifying Shampoo (should not be used as a regular use shampoo, but may be used as a complimentary treatment product)

STEP 1: Take a picture of your hair before using any of the new Nu Skin Hair Care products with a newspaper in the picture that shows the current date.

STEP 2: Put at least three (3) Hair Care products on your Automatic Delivery Rewards program.

STEP 3: Use one (1) shampoo, one (1) conditioner, and ReNu Hair Mask as directed.

STEP 4: After using one (1) Nu Skin shampoo (Balancing Shampoo or Moisturizing Shampoo), one (1) conditioner (either Weightless Conditioner or Rich Conditioner), and ReNu Hair Mask take another picture of your hair, as similar as possible to the one you took previous to using the product, with a newspaper in the picture that shows the current date.

*Guarantee Details
In order to take advantage of the Nu Skin Hair Care money-back guarantee, you must adhere to the following requirements:

  • Guarantee applies only to the Nu Skin Hair Care line (the guarantee does not include any Epoch® hair products, Nutriol®, DailyKind™, HydraKind™, VolumeKind™, MakeAmends™, FreeFall™, or 4-in-1 products)
  • Take a picture of your hair before using any of the Nu Skin Hair Care products with a newspaper in the picture to show the date.
  • You must be able to verify that three (3) Hair Care products (that are approved for this guarantee) are and have been on your Automatic Delivery auto ship account and has been active for the period that you wish to use as verification.
  • Use at least one (1) Nu Skin Shampoo, one (1) Nu Skin Conditioner & the ReNu Hair Mask (not including any Epoch® products).
  • Strictly adhere to the product usage directions.
  • Take a picture of your hair after using the products for a 30 day period. This picture should be as similar as possible to the picture taken before using the product.
  • Any external treatments such as hair coloring, dying, perming, extended straightening, extensions, etc. cannot have been done during the 30 day period.


If you meet the above criteria and you have failed to notice an improvement in the appearance of your hair’s shine, manageability, and appearance after

thirty (30) days, please submit your before and after pictures, along with the Guarantee Refund Request Form for a total refund of one thirty day supply of the Nu Skin Hair Care products that were used (less shipping costs). Your request will be reviewed and you will receive notice if no improvement can be verified. If no improvement can be validated, your money will be refunded within 2-4 weeks from receipt of pictures and Guarantee Refund Request Form.


All requests must be mailed to:


Attention: Nu Skin Hair Care Guarantee
c/o Product Support
75 West Center St.
Provo, UT 84601


Requests can also be mailed to mailto:productspecialist@nuskin.com.

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