FAQ


 

How to use points

 

 

How to opt in

 

 

Creating and Managing a subscription

 


 

Hey, are you ready to join?

 

 


What is the Nu Skin enJoy Rewards program?

 

The Nu Skin enJoy Rewards Program is designed to reward and thank loyal customers for purchasing Nu Skin products and participating in certain brand experiences and behaviors. The Nu Skin enJoy Rewards program is your ticket to discover the best you through exclusive deals, delightful surprises, and personalized Nu Skin experiences. 

 


What are the benefits of the Nu Skin enJoy Rewards program?

 

As a Nu Skin enJoy Rewards Member, you will enjoy:

• Earning enJoy points for qualifying product purchases.

• Exclusive access to promotions and seasonal Savings.

• Flexible Reward Redemptions.

 


Is there a discounted price for subscriptions, like the ADR program?

 

Yes. Nu Skin enJoy Rewards VIP and Luxe members with a subscription will enjoy Member Pricing of up to 25% off the retail price on Nu Skin and Pharmanex products.


How does the Nu Skin enJoy Rewards program work?

 

With the Nu Skin enJoy Rewards, you can earn specific tiered benefits based on specific behaviors (see below). Once you reach a certain tier, you may be eligible for benefits specific to that tier. Benefits may change from time to time and some benefits may only be offered on a limited basis.

The Nu Skin enJoy Rewards Program has tiers with associated benefits based on your account type:

 

 

Tier 1: Basic Customer

Sign up for Nu Skin enJoy Rewards and earn 5% of your qualified product orders back in reward points. You will be able to redeem those reward points on eligible Nu Skin products by the expiration date.

 

 

Tier 2: VIP Customer

Sign up for Nu Skin enJoy Rewards and enroll with a subscription order and earn double the points (10%) of your qualified product order back in reward points. You will be able to redeem those reward points on eligible Nu Skin products by the expiration date.

 


Rewards Members
Tier 1 Basic Member:

Sign up for Nu Skin enJoy Rewards and earn 5% of your qualified product orders back in enJoy points. You will be able to redeem those enJoy points on eligible Nu Skin products by the expiration date of those points

 

Tier 2 VIP Member:

Sign up for Nu Skin enJoy Rewards and enroll with a subscription order and that makes you a VIP. As a VIP, you will earn double the points (10%) of your qualified product orders back in reward points. You will be able to redeem those reward points on eligible Nu Skin product by the expiration date. You will also be eligible for additional perks like product samples, birthday, and welcome offers.

 

Tier 3 Luxe VIP:

Become a Luxe VIP when you have purchased USD $800 (equivalent in your local currency) in product annually and meet all the VIP requirements. Once you reach the USD $800 (equivalent in your local currency) benchmark you will start earning four times the product points—that is 20% on all your qualified product orders. You will continue to get all the benefits of a VIP and more reward points.

 

When you enroll in Nu Skin enJoy Rewards, you will automatically be placed in the Basic membership level where you will be eligible to receive all Basic member benefits. Once you enroll in the monthly subscription program, you will be automatically transitioned to the VIP membership level. As a VIP member, if you spend USD $800 annually (equivalent in your local currency), you will be automatically upgraded to the Luxe VIP membership level.

 

 

Should you cancel your monthly subscription, either as a VIP or Luxe VIP member, your membership status will go back to the Basic membership level.

 

Your Luxe VIP status is good for (12 months) starting from the date you qualify for the Luxe VIP status. After that, you will need to renew the Luxe VIP status by meeting the outlined requirements. For example, if you qualify for the Luxe VIP tier on June 15, 2021, you will maintain the Luxe VIP status until June 15, 2021, unless you cancel your monthly subscription. On June 14, 2021, there will be a re-evaluation to see if you still qualify for the Luxe VIP membership. If you do not meet the requirements, you will drop back to Tier 2 VIP or Tier 1 Basic status (depending on your subscription status) until you reach the requirements for Luxe VIP status again. (By spending a minimum of USD $800 or equivalent in local currency annually.)

 


SIGNING UP

 

How do I join the Nu Skin enJoy Rewards Program?

You may join the Nu Skin enJoy Rewards program by signing up at www.nuskin.com and following the prompts to register. To sign up, you must provide your email address, then set up a username and password. If you already have a username and password with Nu Skin, simply complete the rest of the Nu Skin enJoy Rewards registration process to be enrolled.

 

Is there a cost to join Nu Skin enJoy Rewards?

No. There is no cost to join Nu Skin enJoy Rewards

 

Who is eligible to join Nu Skin enJoy Rewards?

The Nu Skin enJoy Rewards program is available to Retail Customers and Members who are legal residents of the United States and at least 18 years of age or older and who provide and maintain a valid email address. Brand Affiliates are not eligible to participate.

 

What am I agreeing to by joining the Nu Skin enJoy Rewards program?

By becoming a Nu Skin enJoy Rewards member, you acknowledge that you have read, understand and agree to be bound by the Program Terms & Conditions, by the terms of our Privacy Policy, and by any changes or modifications we may make.
 

Do new Members need to opt into the Nu Skin enJoy Rewards program?

Yes. New Members will need to opt into the Nu Skin enJoy Rewards program by visiting www.nuskin.com. If you are currently enrolled in the ADR Program, you will be automatically enrolled in Nu Skin enJoy Rewards.

 

Nu Skin enJoy Rewards Terms and Conditions

 

 


ENJOY POINTS

 

How are points earned?

enJoy points are awarded when you make qualified product purchases. Taxes, shipping, and handling charges are not included in the calculation of reward points earned. Additional reward points may also be awarded for promotional events, milestones, or experiences at Nu Skin’s discretion. Reward points are only awarded on qualified purchases that are made through Nu Skin’s system. Any purchases made directly from a Brand Affiliate are not linked to your Nu Skin enJoy Rewards account, and therefore, will not count toward benchmarks and reward points.

 

Will I earn reward points on product purchases made in other countries (markets)?

No. You will only earn reward points from product purchases made in your local country (market).

 

Can I redeem my reward points in other countries (markets)?

No. You may only redeem reward points in the country (market) where you are registered.

 

How can I tell when my reward points are going to expire?

An expiration date will be shown in your Nu Skin enJoy Rewards program account page.

 

If I return a product or cancel an order, will the reward points I earned from those products be deducted from my reward point balance?

Yes. When you return a product or cancel an order, the amount of reward points you have earned will be deducted from the total reward points on your account. (Reward points earned on an order are deducted when the order is refunded, and the return is settled.)

 

Are there products that are not eligible to earn reward points or redeem with reward points?

Yes. All products that do not qualify will be marked on the product purchase page. Limited time offers (LTOs), promotions and some packages are examples of products that may be exempt from earning reward points or being eligible for redemption with the Nu Skin enJoy Rewards program. Also, reward points cannot be layered with other promotions (unless otherwise specified).

 

Do I need to have enough reward points to pay for an entire product or transaction?

No. You may redeem reward points as a partial payment for a larger transaction and make up the difference with the payment-type of your choice.

 


POINTS REDEMPTION

 

When are my reward points awarded?

Product points are awarded as soon as the required amount of product purchase is successfully processed or after the specified action or event is completed. If you earn points with a product purchase, spend those points to purchase product, and then return the original product that earned the points in the first place, a corresponding number of points will be deleted from your account.

 

Is there a minimum dollar amount required to purchase to earn reward points?

No. There is no minimum dollar amount required. You earn reward points on any qualifying products.

 

How can reward points be redeemed?

Reward points may be redeemed directly through Nu Skin channels (online, on the phone or at Walk-in/Experience Centers).

 

How can I see how many reward points I have available?

You can check online in the Nu Skin enJoy Rewards program account page. You will be able to see reward points available, being earned, redeemed, and points that are going to expire.

 

As a Member is there a cap on how many enJoy points I can earn in a single month/year?

If you are a Member earning 10% or 20% there is no cap. Earn as many as you would like.

 

As a Customer is there a cap on how many enJoy points I can earn in a single month/year?

If you are a Member earning 5% or 10% there is no cap. Earn as many as you would like.

 

As a Brand Affiliate is there a cap on how many enJoy points I can earn in a single month/year?

As a Brand Affiliate participating in the enJoy Program there is a 100 point maximum per month.

 

Do I pay taxes and shipping costs when I use reward points?

Yes, you will need pay for any applicable taxes when using reward points.

 

Can I return products that I have purchased with reward points?

Yes. You may return a product or other items purchased with reward points; however, you will lose the reward points used to purchase the product or items. You will not receive a refund for the portion of the purchase made with reward points.

 

Can I use reward points at Experience Centers?

Yes.

 

Can I use reward points online or through the Nu Skin mobile shopping app?

Yes. You may redeem reward points on a one-time order or on your “Ship Now” orders via the Nu Skin website or shopping app.

 

Can anyone else use my reward points?

No. Reward points are strictly non-transferable and may only be used by the account holder to whom they are awarded. Please keep in mind that individuals may not have more than one account in the Nu Skin system. If you are found to be duplicating accounts with enrollment in the Nu Skin enJoy Rewards program, both accounts will be terminated, and all reward points cancelled.

 

Will my reward points expire?

Yes. Reward points are valid until the expiration date which is indicated on your account. Reward points will expire 90 days after they are awarded to your account.

 

Can reward points be used on promotional packages and items?

No. The Nu Skin enJoy Rewards program is designed to give members fantastic discounts, while also earning reward points. As a result, reward points cannot be used on promotional items, subscription packages, or event tickets.

 

What are Rewards points equivalent to?

Reward points are valued dollar-for-dollar. So, 10 reward points equals $10 (equivalent in your local currency). Redeeming reward points on purchases provides an even BIGGER discount on already exclusive discounted pricing.

 

Will I be taxed on the total purchase amount before or after the discounted price?

Taxes are calculated based on the discounted price.

 

If a VIP Member switches to a Brand Affiliate, will they keep their reward points? If so, for how long?

Yes. If a VIP Member decides they would like to convert to a Brand Affiliate account, they will be able to keep their reward points until they expire.

 

Can you use reward points on subscription packages?

No. Reward points cannot be redeemed on subscription packages.

 

Will May's new ADR customers receive ADR points on June 1st?

Yes. They will still earn Nu Skin enJoy points on June 1st from their May purchases.

 


TIER STATUS & SUBSCRIPTION

 

 

Does my tier status expire?

Your status for Tier 1 Basic and Tier 2 VIP Customer will remain the same if you stay enrolled in the Nu Skin enJoy Rewards program and maintain the behaviors to earn into those tiers. (For example, maintaining an active monthly subscription for Tier 2 VIP.) Your status for Tier 3 Luxe VIP is good for 12 months starting from the date you qualify for the Luxe VIP status. After that, you will need to renew the Luxe VIP status by meeting the outlined requirements.

 

What is my Nu Skin enJoy Rewards anniversary date?

This is the anniversary of your enrollment in the Nu Skin enJoy Rewards program and it occurs on a 12-month cycle. For example, if you joined the Nu Skin enJoy Rewards program on June 5, 2020, your anniversary date would be June 5, 2021, and June 5 of each year following.

 

What will happen to the Luxe VIP status I have just achieved after I return an order?

If your return brings down your total Luxe VIP qualification spending below the required amount, you will drop to Tier 2 VIP status. Otherwise you will maintain your Luxe VIP status.

 

What is the definition of subscription? Does that mean the same package every month?

A subscription is a recurring, monthly order. You can change products on your subscription each month online through Subscription Management. There are no time commitments and no order amount commitments, unless you are going for Luxe VIP status (then you will need to purchase USD $800 annually) (equivalent in your local currency).

 

Are you able to skip a monthly shipment?

Yes. If you'd like to skip your monthly shipment, you may do so by going online to www.nuskin.com or by contacting your local Support Center.

 

How often can you skip a monthly shipment?

As often as you would like.

 

Are VIP and Luxe VIP Members required to have a subscription?

Yes. To earn all the benefits of VIP and Luxe VIP a subscription is required.

 

Is there a limit when redeeming my points?

Yes, you can use points to cover up to 50% of your order.

 

Are Brand Affiliates and above allowed to participate in Nu Skin enJoy Rewards?

No, Nu Skin enJoy Rewards is for Members and Customers only.

 

Why are Brand Affiliates and above not allowed to participate in the program?

Nu Skin enJoy Rewards is a program designed to reward and thank loyal customers for purchasing Nu Skin products and participating in certain brand experiences and behaviors. This in turn will help Brand Affiliates and above earn and maintain a loyal customer base.