Shipping, delivery and product returns

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Shipping, delivery and product returns

 


When do I receive my order?


US:

 

  • Shipping Cutoff Time: Orders placed after 3pm will be shipped the next business day
  • Standard: This shipping method takes 2-6 Business days and is the default shipping method for all orders
  • USPS - US Mail: This shipping method takes 2-6 days
  • Express: This shipping method takes 1 – 3 Business Days
  • One Day Air: (Orders placed before 3pm): Next business day by end of day
  • One Day Air: (Orders placed after 3pm): Two business days from the date ordered

 

CA:
 

  • Because there are two warehouses in CA, orders will generally arrive two to three days after placement; therefore, there is no option to have an order expedited
  • Orders set up for pickup can be retrieved the next business day. The order will be held for 15 days, after which the order will automatically be returned

How much is shipping?


US:

Rates are as Followrs:

 

Subtotal of Order Shipping Service Shipping Cost

Free Shipping

Online $0 - $48.99 Standard $5 $49+
Over the Phone $0 - $248.99 Standard $8 $249+
   Any price Express $15 Not Applicable
  Any price 1 day

$35

Not Applicable
  Any price 1 day (sat) $45 Not Applicable


CA:

Rates are as Followrs:
 

Order Value  

Phone/Override/ADR/Online Pick-Up*
$.01 - $99.00 $8.50 $3
$99+ Free Free

I am missing a product from my order, what should I do?

 

If you are missing a product from your order:

 

  • Please check the entire shipment box and its contents and compare the order received with your packing slip. If you are still missing a product, please contact Customer Service (1-800-487-1000) with the order number and list of any missing products
  • If the delivery box arrived damaged enough that a product could have fallen out, please email (support@nuskin.com) or call (1-800-487-1000) Customer Service to provide a photograph of the damaged box. You will also need to provide the order number and list of any items missing. Please keep the delivery box, until instructed otherwise, for damage claims

I have received the wrong product(s) in my order, what do I do?

 

If you have received an incorrect product, we recommend that you contact Customer Service (1-800-487-1000) and let the representative know the details of your order and they will assist you further.


My order arrived damaged, what do I do?

 

  • If your products arrived damaged, please email (support@nuskin.com) or call (1-800-487-1000) Customer Service to provide a photograph of the damaged items together in one shot. You will also need to provide the order number and list of damaged items.
  • If your products arrived damaged as well as the delivery box, please email (support@nuskin.com) or call (1-800-487-1000) Customer Service to provide a photograph of the damaged items together in one shot. You will also need to provide the order number and list of damaged items

I haven’t received my order, how do I find it?

 

  • The courier may decide that the package is too visible on your front doorstep, and may try to place it in a less-conspicuous location. Please check around your house and with your neighbours before contacting local Customer Support or the courier service
  • You can check the status of your order delivery by clicking on Order History and then following the Tracking link.
  • If the Tracking information shows your order as delivered and you do not have it or that it is being returned to our warehouse, please contact the Orders Department (1-800-487-1000, Option 1) for assistance on a replacement

How do I track my order?

 

If you have not received your tracking confirmation email from the courier, you can find the tracking information in your Order History when you are logged in. The tracking number shown in your order history is also a clickable link to the tracking history on the courier website.


What is the return policy?


Members

Nu Skin will provide a brand affiliate’s member a refund as follows:

 

  1. One hundred percent (100%) of the purchase price of the product sold by Nu Skin to the member if the returned product is unopened and resalable and returned at the member’s own cost within thirty (30) days from the order date.
  2. Ninety percent (90%) of the purchase price of the product sold by Nu Skin to the member if the returned product is unopened and resalable and returned at the member’s own cost within twelve (12) months from the order date.


Brand Affiliates

Nu Skin will provide a brand affiliate’s member a refund as follows:

 

  1. One hundred percent (100%) of the purchase price of the product sold by Nu Skin to the brand affiliate if the returned product is unopened and resalable and returned at the brand affiliate’s own cost within thirty (30) days from the order date.
  2. Ninety percent (90%) of the purchase price of the product sold by Nu Skin to the brand affiliate if the returned product is unopened and resalable and returned at the brand affiliate’s own cost within twelve (12) months from the order date.
  3. You may only return the products you personally purchased from Nu Skin. Nu Skin does not refund the original shipping costs on products that you return. In order for Nu Skin to correctly back out the applicable bonuses on returned products, you must keep the sales order number from the invoice. You must also provide the sales order number to Nu Skin at the time you request a refund. You may also return individual products that are purchased as part of a kit or package. The form of the refund will be based on the original form of payment such as a bank transfer or a credit card charge.


Customers

If a brand affiliate’s customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide the retail customer with a 100% refund on the returned product (i) if the product is returned within 30 days from the purchase date, and (ii) regardless of whether the product has been used, is re-stockable or resalable. The customer is responsible for the cost of returning the product.


Do you provide a return shipping label?

 

No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded.


What kind of products can I return?

 

You can return any unopened products within the return period stated in the Return Policy. Retail Customers can return products in any condition within 30 days.


How do I return products?

 

To return any unwanted items, you will need to obtain an RMA number from Customer Service (1-800-487-1000). In order to send you the full return instructions and generate an (Return Merchandise Authorization) RMA number, we need the original order number(s) and a list of all items being returned per order number. You can find this information in your Order History online.


How long does a refund take?

 

Once we receive notification from our warehouse of the returned goods arriving, we will process the refund which can take up to 2-5 business days; this is dependent on your bank’s processing times.


I purchased my products through a Brand Affiliate, what are my rights for returning them?

 

If you purchased your products from a Brand Affiliate, please contact them to discuss refunds. By law, Brand Affiliates must offer a three-day money-back guarantee to their customers. The Customer must request the refund within 3 business days and return the unused portion of the product to the Brand Affiliate. However, individual Brand Affiliates may have a more generous return/refund policy, so Retail Customers should contact them for more information.



 

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