Shipping & Returns

Delivery Service

*Not applicable to g3 and VitaMeal. Shipping cost for orders below PhP 8,000 with g3 and/or VitaMeal will follow the delivery rates below

Delivery Timeline

Product Exchange Policy

A. The Product Exchange Policy in these Policies and Procedures does not apply to
Big Planet products. The Big Planet Product Exchange Policy is in the Supplemental Big
Planet Policies.

B. The Company will exchange products if the returned products are damaged in shipment,
are incorrectly sent, or are of substandard quality.

1) Whenever possible, returned products will be replaced with undamaged
products. However, when an exchange is not feasible, the Company reserves
the right to issue a Company credit for the amount of the exchanged products.

C. To exchange products, the Distributor must comply with these rules:
1) the request for exchange must be made within thirty (30) days of purchase;
2) prior authorization from the Company is required to initiate the exchange. The
Shipping Inquiries Department of the Company will instruct the Distributor on
the correct procedure for returning the products (+63 (2) 868-7546);


Refund Policy

A. The Company Refund Policy in these Policies and Procedures does not apply to Big
Planet products. The Big Planet Product Refund Policy is in the Supplemental Big Planet
Policies.

B. The Company will refund ninety percent (90%) of the price, less GST and applicable
Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable,
and restockable products and Sales Aids produced and sold by the Company that
are returned within ninety (90) days (in the case of products) or 30 days (in the case of
Sales Aids) of the order date by the Distributor who purchased the products or Sales
Aids from the Company. In order for the Company to correctly back out the applicable
Bonuses on returned products, it is critical that the original sales order number from the
invoice be retained. This number must be provided to the Company at the time the request
for a refund is made.

1) Products otherwise sold individually but purchased as part of a kit or package
may be returned if the product is current, unopened, and resalable.
2) Acceptable refund alternatives include but are not limited to the following:
Company credit, bank cheque, bank transfer, or credit card charge back. The
actual form of refund will be based upon local payment procedures and the
original form of payment.

C. To obtain a refund for returned products or Sales Aids, a Distributor must comply
with these procedures:

1) approval for the return in the form of a Return Merchandise Authorization
(RMA) number must be received prior to return shipment to the Company.
This approval must be obtained, either by telephone or in writing, and the actual
return shipment must be accompanied by the RMA number (Shipping Inquiries
at +63 (2) 868-7546);

2) the Company will provide the Distributor with the correct procedures and location
for returning the products or Sales Aids. All return shipping costs must be paid
for by the Distributor;

3) products or Sales Aids sent to the Company without prior authorization will not
qualify for a refund and will be returned to the Distributor at the Distributor’s
expense;

4) this refund procedure may vary in jurisdictions where different repurchase
requirements are imposed by statute. Applicable jurisdictional laws may dictate
the terms of the refund policy; and

5) the Company reserves the right to require a Distributor to repay Bonuses paid
to him on products returned by the Distributor’s Downline Organization. This
may be achieved either through contact with the affected Distributors for
direct repayment or by withholding from present or future Bonus payments.
This policy encompasses all refunds allowed under the Company’s Refund Policy.
Extension of the refund policy as required by applicable law, or instances in
which Distributor misconduct, misrepresentation, or other extenuating
circumstances necessitates a Company refund in excess of the stated refund
policy will be considered on a case-by-case basis.

D. Personalized Sales Aids are not returnable or refundable unless an error in printing
has been made. Personalized Sales Aids with printing errors must be returned within thirty
days. Approval for the return must be received prior to shipment to the Company. This
approval must be obtained from the Shipping Department who may be contacted either
by telephone +63 (2) 689-0300 or in writing.

Customer Refund Policy

A. The Customer Refund Policy in these Policies and Procedures does not apply to
Big Planet products. The Big Planet Customer Refund Policy is in the Supplemental Big
Planet Policies.

B. Distributor must offer a seven-day money-back guarantee to his retail customers.
This means that the selling Distributor must, for any reason and upon request, give a full
refund of the purchase price to the customer. The only requirement is that the customer
requests the refund within seven business days of purchase and returns the unused portion
of product. The Distributor must make a refund for returned products within ten days
of the customer’s request.

1) The Distributor must provide the customer with two copies of the completed
Retail Sales Receipt at the time of the sale. All blanks in the section referring to
the seven-day refund policy on the back of the receipt must be completed. The
front of the Retail Sales Receipt should be completed and include the items
ordered, the amount of sale, and the customer’s name, address, and telephone
number.

2) The back of the Retail Sales Receipt should be completed and include the date
of the sale, the date of the seventh business day after sale, the Distributor’s
name, business address, and business telephone number.

3) The first copy is the customer’s receipt of the purchase. The customer should
sign and date the back of the second copy and return it to the Distributor if a
refund is requested. The third copy is the Distributor’s receipt of the purchase.
I f the customer prefers, the Distributor may, at his discretion, make a product
exchange instead of a refund.

4) A Distributor should keep copies of all Retail Sales Receipts on file for at least
four years.

C. The Company encourages Distributors to honor a request for a refund or product
exchange even if it is made more than seven business days after purchase. The Company
supports this policy by providing replacement products for a refund or product exchange
with a customer up to thirty (30) days after the date of sale to the retail customer.

1) The Company will instruct the Distributor on the correct procedure and provide
authorization for returning the products to the Company. Contact Shipping
Inquiries at +63 (2) 868-7546 to obtain authorization and instructions.

2) To receive replacement products, after obtaining authorization, the unused
portion of product and the Retail Sales Receipt must be returned to an
authorized Distribution Center within thirty (30) days of the date of the sale to
the retail customer.