Frequently Asked Questions:

Q: Why don't I see any products?

A: You won’t see any products on the Exclusive Offer page if....

You have not qualified to purchase based on select criteria. IE. title, sales, campaign, etc...
Someone hasn’t finished transferring their product items to you
The opportunity to transfer or purchase product hasn’t started or is over
You have transferred or ordered all your product items

Q: Are my product limits based on available product inventory?

A: No. You can order up to the your total product items product items while the product remains in-stock. Having access to these exclusive product products does not guarantee that there will be inventory.

Q: Why can’t I transfer product items?

A: You will be able to transfer product items if you were the first to qualify for those product items. If you received transferred product items, you can only transfer them back if you aren’t interested.

Q: What happens after I transfer product to someone else?

A: The number of items that you have remaining will be reduced by the number of items transferred. We will inform the recipient that they can order the transferred product by sending an email and also when once they log in to nuskin.com. Feel free to also let them know how to participate in this exciting opportunity

Q: Why am I not able to find someone when using the transfer search?

A: Transfers are only possible within your team or circle group and it can take up to 48 hours for a newly created account to show up in the search results. If you are having trouble finding someone by their name, you might want to validate that the name you are using matches the name in V&G. The account ID is going to be the best option to find the right person when searching for someone with a common name.

Q: What happens when I return my transferred items?

A: All product items that were transferred to you from someone else will be returned to the sender and you will not be able to purchase them.

Q: Why am I unable to add a product to my cart?

A: This is most likely because the event hasn't started, or the item is out of stock. You may need to refresh the page if it was initially loaded prior to the start of the event.

Q: If I have qualified for my own product and I also have product items transferred with me, which are used first when I order them?

A: You will use your own qualified products before using the product items transferred to you. Example - if you have 8 total product items and 3 were shared with you, if you order 6 items, you would be able to transfer the remaining 2 items back to the sender.

Q: Why do I have to view and purchase my available product in another market?

A: Our products can have unique IDs by market. You likely received transferred product items that can only be ordered from a market other than your current market's website.

Q: When do my available product items expire?

A: These exclusive offers are only available for a short time. Once the offer limited salehas ended or as long as there is product inventory has been depleted the products will no longer be available until they are released for general sale.

Q: When are available product items used?

A: You will see items available for you until you submit an order Once an order has been submitted for until you transfer those items to someone else

Q: Will I get my product items back when I cancel my order?

A: Not automatically and product inventory might notwill likely not last long enough for your items to be replenished product items to be manually reassignin time, please contact Nu Skin support for your market.