After years of leading research in skin, nutritional and weight management science, Nu Skin has now ushered in a new era in
anti-ageing with our exclusive ageLOC® science that targets the ultimate source of ageing — our genes. We are so confident in each ageLOC® product that if you don’t see an improvement in your youthful appearance and/or feel an improvement in your vitality after 90 days we will refund your money.*
|ageLOC® Guarantee: ageLOC® Galvanic Face Spa, ageLOC® Facial Gels, ageLOC® Galvanic Body Spa, ageLOC® Body Shaping Gel,
ageLOC® Dermatic Effects, ageLOC® Me, ageLOC® Transformation,
ageLOC® Tru Face Essence Ultra
|ageLOC® Guarantee: ageLOC® R2, ageLOC® Vitality,
ageLOC® TR90 90 days program package
|STEP 1: Purchase one of the following products and use for at least 90 days:
ageLOC® Galvanic Face Spa, ageLOC® Facial Gels,
ageLOC® Galvanic Body Spa, ageLOC® Body Shaping Gel,
ageLOC® Dermatic Effects, ageLOC® Transformation,
ageLOC® Tru Face Essence Ultra, ageLOC® Me.
|STEP 1: Purchase ageLOC® Vitality or ageLOC® R2 and place it on your
Automatic Delivery Rewards (ADR) for at least 90 days.
Purchase the ageLOC TR90 90 days program package and
keep your order number or receipt.
|STEP 2: Take an initial picture of your face or body before using the
ageLOC® products for the first time. Make sure the date of
the photo is verified (e.g., photo date stamp or holding a
copy of a newspaper with the date visible).
|STEP 2: For TR90 only, take an initial full body picture before using
the program and make sure that the date of the photo is
verified (e.g., photo date stamp or holding a copy of a
newspaper with the date visible).
|STEP 3: Use the product as directed, for at least 90 days.||STEP 3: Use the product as directed, for at least 90 days.|
|STEP 4: After using the ageLOC® products as directed for 90 days,
take a final picture. Make sure the date of the photo is verified
(e.g., photo date stamp or holding a copy of a newspaper with
the date visible).
STEP 4: Track your progress daily with the ageLOC® Vitality tracker,
STEP 5: For TR90 only, after following the TR90 program as directed
* ADDITIONAL GUIDELINES
• Guarantee applies only to ageLOC® products.
• To redeem the guarantee, the ageLOC® Galvanic Face Spa must be used
with the ageLOC® Facial Gels, the ageLOC® Galvanic Body Spa must be used
with the ageLOC® Body Shaping Gel and ageLOC® Dermatic Effects, and the
ageLOC® Me Skin Care must be used with the ageLOC® Me Device. ageLOC®
Transformation and ageLOC Tru Face Essence Ultra can be used alone,
and ageLOC® Vitality or ageLOC® R2 can be used alone.
• The ageLOC® guarantee applies to the ageLOC® Me Skin Care and ageLOC
Transformation System used as a set, not to individual products from the
system used alone. You may only receive a refund of ageLOC® Me
for 90 days’ worth of use, which will include the Device & Calibration Kit,
along with two subsequent Custom Kits. You cannot be refunded for
three Custom Kits while continuing the use of the device.
• The ageLOC® guarantee applies only to the ageLOC® TR90 90 days program
package, used as a package and not as individual TR90 products used alone.
• The ageLOC® guarantee can only be redeemed once per ageLOC® product
per Distributor or customer ID.
• You must be able to verify that the ageLOC® product in question was added
to your Automatic Delivery auto ship for the 90 day period that you wish to
target; except for the TR90 90 days program package for which one failure
to show valid purchase receipt from a Nu Skin Distributor or Nu Skin will
void the guarantee.
• The guarantee applies only to new purchases of the ageLOC® Galvanic
Face Spa and/or ageLOC® Galvanic Body Spa and/or ageLOC® TR90
90 days program. You must verify that the Spa and/or ageLOC® TR90
90 days program was purchased within one month of the 90 day period
that you wish to target.
• If the refund is approved the ageLOC® Me device, ageLOC® Galvanic Face
and/or Body Spa must be returned to Nu Skin before receipt of refund.
• You must track your progress daily with the ageLOC® Vitality tracker, ageLOC® R2
Tracker or ageLOC® TR90 website (TR90dailytracker.com) for 90 days. If you
miss any days you will no longer qualify. For TR90 only, you must record your
measurements, body fat percentage, and weight on at least day 1 and day 90.
• You must continue to use daily the products as directed as part of your daily
skin care regimen/program.
• The final picture must be taken as similar as possible to the initial picture.
• Nu Skin reserves the right to determine eligibility for the refund based upon
compliance with these guidelines and use of ageLOC® products only as
directed. Extreme changes in diet or lifestyle may be determined to interfere
with product efficacy and could negate the guarantee.
• Nu Skin reserves the right to determine eligibility for the refund based on
abuse of return policy.
• Nu Skin reserves the right to back out or withhold commissions for violation
of Nu Skin policy or manipulation of any guarantee to obtain refunds
• Nothing in this guarantee is intended to conflict with our normal product
return policies AU l NZ which will be fully honoured but only one refund
for any product purchase is allowed.
• Nu Skin reserves the right to update terms conditions at anytime.
If you meet the above criteria and you have failed to notice an improvement
in your skin’s youthful appearance, and/or your youthful vitality and/or
an improvement in your healthy weight management in regards to your
measurements, body fat percentage and weight after 90 days, please submit
the following for a refund of the ageLOC® product in question (90 day supply,
less shipping cost):
• Before and after pictures
• Proof of purchase
• Your printed daily tracking pages
• Guaranteed Refund Request Form (refer to pg 2)
Your request will be reviewed. If no improvement can be validated,
your money will be refunded within 2-4 weeks.
ALL REQUESTS MUST BE MAILED TO:
Attention: ageLOC Guarantee, Product Marketing
PO Box 116, North Ryde BC, NSW 1670
Requests can also be emailed to