Use these forms as applicable to exercise your 14 days’ right to withdraw
On this page, you will find our online forms. When completing a form, please ensure that you fill out all mandatory fields and provide any details you consider important for a quicker and more efficient resolution. After submission, the relevant department will receive your request and contact you as soon as possible.
You may exercise your 14-days right to withdraw by using the applicable forms.
Please expect a response from your local customer service department within 2 working days.
Request to cancel an order
Follow the link below to request an order cancellation. This option can be used in case you do not wish to receive your order. Please be aware that we can only cancel orders at a certain early stage, we cannot guarantee success in all cases.
For more information, please consult our FAQ page.
Click here to fill out our form.
Request to return an unopened item
Please follow the link below to begin the return process for your unopened products you no longer wish to use or resell. Please check our return policy before submitting the form to make sure your order is still eligible for a refund. We can only refund items in resaleable condition once their return is confirmed by our warehouse. Please do not send back any product before you receive confirmation from our Customer Service Representatives.
For more information, please consult our FAQ page.
Click here to fill out our form.
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