Miles for Smiles FAQ

Miles for Smiles FAQ

What device do I need to participate?
You have the choice out of three different devices.


  • Nike+ Sensor (works with 2nd or 3rd Generation iPod Touch, iPhone 3GS and iPhone 4)
  • Nike+ iPod Sport kit (works with the iPod Nano)
  • Nike+ Running Sportband (if you have none of the iPod or iPhone models above)


You can buy them at your local sport store or online at
For more information on how Nike+ works and about the different devices, please click here.


I bought the Nike+ device, now how do I get started?
Please follow the instructions in the user manual or consult the Nike+ Support pages.
After you have created your account on and linked your device to it, simply join the Miles for Smiles.


Do I need a Nike running shoe?
No, you can use any type of shoe with laces. Nike shoes have a space in the sole where the sensor can be put.


I've never run before but would like to start. How do I get started?
The Nike+ website provides a "Walk to Run" training programme for you to develop your running skills safely. And don't forget, even if you don't run far, every kilometre counts.


Can I also walk?
Yes, it's not the pace that matters, it's the kilometres you run or walk in total.


The challenge has already started, can I still join?
Yes, you can join anytime until 30 June, 2011.


Can my friends or family members who are not Distributors join the challenge too?
Yes, the challenge is open to everyone.


Can I follow how the runners are doing or check which region is leading?
Yes, even if you did not sign up to participate, you can follow the challenge, click here.


What if I have technical questions about my Nike+ device and it's functioning
Please refer to the manual you received with your device and check the Nike+ support pages for  more information and troubleshooting. Contact the Nike+ customer service under "Contact Us" for further technical help.


I went through the steps in the manual and consulted the Nike+ support pages and customer service. I still have problems with my device. What can I do?
For warranty and returns, please contact your local store where you bought your device.