Are you still there?

CONTINUE

 

Shipping, delivery and product returns

 


How do l know if I will receive my Express delivery in my area?

 

The shipping costs are indicated below:

Type
Carrier DPD Laser RAM
 
 Shipping Fee
Economy 57,50 R -
Road Rapid - 86,25 R
 
Estimated Delivery Time (working days)
Economy 4-6 -
Road Rapid - 2-4

*Free shipping above R4999 including VAT.
*The fees shown in this table are including VAT. Vitameal does not contribute towards the free shipping limit.


When do I receive my order?

 

  • Regular shipping usually takes 4-6 business days after placing an order for delivery. This is once payment has been received in the Nu Skin account.
  • Wire payments can take up to 3 working days to reflect in the Nu Skin Account, these days should not be included in the shipping timing.
  • Outlying areas may take additional time outside of the 4-6 working days indicated. For a full list of areas please click here.
  • Our third-party couriers do not ship orders on holidays or weekends. These days do not count as shipping days when referring to a shipment taking 4-6 business days for delivery.

How much is shipping?

 

 

The shipping costs are indicated below:

 

Carrier

Service

Lead-time

Proposed shipping & handling fee (incl. VAT)

DPD Laser

Economy

4-6 working days

57,50 R

RAM

Rapid Road

2-4 working days

86,25 R

Free shipping above 5000 RND excluding VAT

* The fees shown in this table are including VAT. Vitameal does not contribute towards the free shipping limit.


I am missing a product from my order, what should I do?

 

If you are missing a product from your order:

 

  • Please check the entire shipment box and its contents and compare the order received with your packing slip. If you are still missing a product, please contact your local Customer Service with the order number and list of any missing products.
  • If the delivery box arrived damaged enough that a product could have fallen out, please email your local Customer Service with a photograph of the damaged box. You will also need to provide the order number and list of any items missing. Please keep the delivery box for the courier to pick up for damage claims.

I have received the wrong product(s) in my order, what do I do?

 

If you have received an incorrect product, we recommend that you contact your local Customer Service and let the representative know the details of your order and they will assist you further.


I haven’t received my order, how do I find it?


  • The courier may decide that delivering to your neighbours is a safe alternative when you are not home to receive the parcel. Please check with your neighbours before contacting your local Customer Support or courier service.
  • You can check the status of your order delivery by clicking on Order History and then following the Tracking link.
  • If the Tracking information shows your order as delivered and you do not have it or that it is being returned to our warehouse, please contact your local Customer Support office for assistance on a replacement.

How do I track my order?

 

Click here to track your order. Simply enter your order number and your postal or zip code, and you’ll find all the information you need.

 

Or, if you have not received your tracking confirmation email from the courier, you can find the tracking information in your Order History when you are logged in. The tracking number shown in your order history is also a clickable link to the tracking history on the courier website.

 


What is the return policy?

 

If you are not completely satisfied with your order, you are welcome to return any unopened products within the establihed deadlines in our Return/Refund & Excahnge Policy and the Policies and Procedures from the date of purchase directly back to Nu Skin if purchased from the Company. Please contact your local Customer Service to obtain a Return Merchandise Authorisation (RMA) number and full return instructions on how to return the products according to our Return, Refund and exchange Policy and in our Policies and Procedures.

 

The return address is as follows:

Expeditors

Johannesburg, South Africa

Cnr Elgin and Great North road,

Pomona, Kempton Park 1619


How do I return products?

 

To return any unwanted items, you will need to obtain an RMA number from your local Customer Service. In order to send you the full return instructions and generate an (Return Merchandise Authorisation) RMA number, we need the original order number(s) and a list of all items being returned per order number. You can find this information in your Order History online.


How long does a refund take?

 

Once we receive notification about the returned goods arriving to our warehouse, we will process the refund which can take up to 14 business days from the date Nu Skin received the products or evidence was provided about the return; this is dependent on your bank’s processing times.


I purchased my products through a Brand Affiliate, what are my rights for returning them?

 

The Brand Affiliate must comply with local law on cancellation of sales as outlined on the retail sales receipt. If the law grants additional rights they agree to grant those rights to you, the retail customer. This means that they must, for any reason and upon request, give a full refund of the purchase price including VAT and shipping fee - if applicable, to the retail customer, without any reimbursement from the Nu Skin.

 

The only requirement is that you, the customer, must request the refund within the cancellation period stated on the retail receipt and return the unused portion of product. The Brand Affiliate must make a refund for returned products within 14 days of your request.


 

Help Topics

 


 

Can't find what you are looking for?

 

Contact us