Terms and Conditions
Terms and Conditions
This Automatic Delivery Rewards (ADR) Agreement is between you, as an independent Distributor (“I” or “me” or “you” or “your”) and Nu Skin Enterprises Product Inc., a Delaware corporation, 75 West Center Street, Provo, Utah 84601, VAT number: NL8039.25.372.B.01 (“Company”).
You may sign up for the ADR Program by telephone, online, or by signing a hard copy of the ADR Agreement and submitting it to the Company. If you sign up by telephone you are still required to submit a hard copy of the ADR Agreement to the Company or agree to the terms and conditions online. If not, your ADR account will be suspended.
Please note that the online ADR Agreement contains all the terms and conditions of your agreement with the Company. All the terms and conditions would not fit on the back of the hard copy of the ADR Agreement without using a font that would be difficult to read. Therefore, the hard copy of the ADR Agreement refers you to this web page where additional terms and conditions are described.
Both the terms and conditions on the back of the hard copy of the ADR Agreement and this web page comprise your entire agreement with Company. To view the terms and conditions found on the back of the ADR Agreement, please click here. The following terms and conditions are referenced in Section 3 of the terms and conditions on the back page of the ADR Agreement, are a part of the ADR Agreement, and together, comprise your agreement with the Company.
1. Sign-up Procedures
I may submit this ADR Agreement online, by facsimile, by post or by delivering a signed hard copy to the Company’s Concept Store.
2. Additional Benefits
Whether a Distributor or a Customer, I understand that no minimum product purchases are required to participate in the ADR programme. However, if my monthly ADR order totals or is greater than 50 Personal Sales Volume (PSV) after discount, then I will be entitled to the following benefits:
(a) I will get a 5% discount off the wholesale prices and PSV of products in my ADR order, excluding products and kits that do not enjoy the 5% ADR discount (e.g. kits, discounted packages, Vitameal, etc);
(b) Discounted shipping* up to 50% of the total shipping costs; and
(c) I will earn product points that may be redeemed for additional products.
If I manage my ADR account by fax, email, post or through a Concept Store, then a handling fee will apply, which is exactly the same amount as the ADR discounted shipping fee.
* Some markets/specific regions or islands are excluded from this discount plan (Iceland, Canary Islands and French Overseas Departments).
3. ADR Product Points – Purchases, Deletion and Returns
A. My monthly ADR orders may earn product points that can be redeemed for product. Product points vary and are earned at the rate of 20 to 30% of the ADR order value before taxes. I may earn no more than 75 products points per month. If I place an order using only product points, or combine a regular product order of less than 50 PSV and product points, then I will pay regular shipping rates; if I place an order of 50 PSV after discount or more combined with product points on existing ADR, then I will receive a reduced shipping rate. The shipping rates can be viewed on the price list or contact your Customer Service.
B. I understand and agree that the product points I earn, if not used, will automatically expire on the first day of the 13th month after they were earned (“Deletion”). I understand and agree that if I notify the Company within thirty (30) days of the Deletion and request reinstatement of the deleted product points, then the deleted product points will be reinstated.
C. There are no returns allowed on products purchased with ADR product points and that no PSV or Group Sales Volume (GSV) is earned on products purchased with ADR product points.
Except for products purchased with product points earned from ADR purchases, all products ordered under the ADR programme may be returned to the Company pursuant to the Company’s regular product return policy (see paragraph 7 of the EU Policies and Procedures). Please note that the product points earned will be removed from your account for related products refunds.
E. Money Back Guarantee
The Company guarantees that if (a) I select Life Pak+® or g3* as my monthly product(s) under the ADR programme for a minimum of three months, (b) and if my skin carotenoid score does not show improvement after taking Life Pak+® or g3* for 90 days, then the Company will refund my money.
* For product availability in your market, please consult the current pricelist in the Office Library.
A. I have specified on this ADR Agreement the quantity of each product that I desire to receive every month and provided the Company with a valid Visa or MasterCard along with the card’s expiration date and other information necessary to set up a direct debit arrangement on my personal savings or checking account. All products ordered by me must be paid in full before the products are shipped.
B. If I have selected a credit card as the method of payment, then I authorise the Company or its affiliated company to charge my credit card each month for the products specified above.
5. Change of Address
Unless I notify the Company in writing by post, facsimile or online of a change in my address at least 14 days prior to my designated process date, the products I have selected will be sent to me each month at the address I have provided. The Company will make the adjustments specified in my written notice no later than 14 days after receiving such notice. The products shall be delivered to the address you filled in box headed Registration Information and shipping address.
6. Changes of Order
Unless I notify the Company in writing by post, facsimile or online of any changes to my order at least four (4) business days prior to my designated process date, the products I have selected will be sent to me each month at the address I have provided. The Company will make the adjustments specified in my written notice within four (4) business days prior to its run after receiving such notice in time. In case it is a direct debit, please contact your Customer Service for further details on the payment method and deadlines.
7. Discontinued Products
The specific products I selected may be discontinued by the Company. If discontinued, the Company will provide me with written notice at least 30 days prior to the discontinuance of the products and will continue to send me the remaining items selected on my ADR Agreement. I may select other products to replace the discontinued products; if I do select other products, I will notify the Company in writing of the type and volume of the selected products at least 30 days prior to the delivery. Purchase price and shipping fees will be automatically changed to reflect the change in my order.
8. Backordering Option
A. It is at the Company’s discretion what products will be available for Distributor backorder. In most cases, the products made available for backorder are top-sellers and are expected to be back in stock within 14 days. Backordered product will ship to the Distributor or Customer as soon as it is available in the local warehouse.
B. When a Distributor or Customer requests a backordered product be added to their product order, they are agreeing to pay upfront for the product with the expectation to receive it later.
C. Upon successful completion of a product order that includes backordered product, including payment, the personal volume of the entire order, including any backordered products, will count towards the commission month of the order.
D. At any time before the backordered product ships, the Customer or Distributor may request, and will be granted, a 100% refund on the backordered product only. The rest of the order is subject to current return policies.
E. The Company reserves the right to cancel and refund (100%) on unshipped backordered product without pre-notice to the Customer or Distributor. The Company may also extend the expected availability date as needed.
9. Price Increases
The Company may change the price of the products that I have selected. If the price of a specific product is increased, then the Company will provide me with written notice at least 30 days prior to the price increase, and unless I direct them to do otherwise, will continue to send me the selected products at the increased price.
10. Termination of ADR Programme or Orders
A. With 14 days prior written notice, the Company may terminate the ADR programme. The Company may also immediately terminate my right to participate in the ADR programme and this ADR Agreement and notify me of the termination if (i) the credit card or bank authorisation provided in this ADR Agreement expires, is cancelled or otherwise terminated, (ii) I violate the terms and conditions of this ADR Agreement, or (iii) if I am a Distributor, if I have violated the terms and conditions of my Distributor Agreement.
B. I may cancel my ADR order in writing at any time. The Company will cancel my ADR Agreement within 14 days after it receives my written notice.
C. With 14 days prior written notice, the Company may, in its sole discretion, modify the terms and conditions of this ADR programme, including but not limited to, the expiration of the product points for Distributors.
11. No Modification of Distributor Agreement
The terms and conditions contained in this ADR Agreement do not supersede or modify in any way the terms and conditions of my Distributor Agreement.
12. Collection of Personal Information
The information that you provide will be processed independently by Nu Skin International Inc (‘the Company’ or “we”) to process your orders and for general administration, marketing, statistical and management purposes. To do this, we may pass your details to agents and third parties who perform functions on our behalf, some of whom will be located outside the UK and the European Economic Area. You can request details of these agents and third parties by contacting the Company at the address at the top of this form. You agree that the Company may provide your details to an alternative Distributor should your current Distributor cease to be a Nu Skin Distributor. You can obtain from the Company a copy of the information which we hold about you which is subject to the Data Protection Act 1998 (for which we may make a small charge) and contact the Company at the address at the top of this form to correct any inaccuracies in your information. We may contact you with details of the services, opportunities, and products we provide, invite you to functions or contact you to obtain feedback on our services and products.