Product Sales Suspended
We apologise for the inconvenience, but due to the situation in Ukraine, we have temporarily suspended our product sales in the region.
We understand the impact this may have on our customers and we empathise with the situation. The safety and well-being of our customers and employees are our top priority.
Please rest assured that we are closely monitoring the situation and will provide updates as soon as there are any developments regarding our operations in the country.
In the meantime, if you have any questions or require assistance, please feel free to contact our customer support team below.
Can't find what you are looking for?
CUSTOMER SUPPORT
Telephone: 0-800-30-19-84
ukraine@nuskin.com
Hot line:
Thursday : 1:00pm - 4:00pm
PRODUCT RETURNS AND REFUND
What is the return, refund, exchange policy?
If you are not completely satisfied with your order, you are welcome to return any unopened products within the established deadlines in our Return/Refund & Exchange Policy and the Policies and Procedures from the date of purchase directly back to Nu Skin if purchased from the Company. Please contact your local Customer Service to obtain a Return Merchandise Authorisation (RMA) number and full return instructions on how to return the products according to our Return, Refund and exchange Policy and Policies and Procedures.
The return address is as follows:
European Distribution Centre
Amundsenweg 2
5928 LT Venlo
The Netherlands
How do I return products?
To return any unwanted items, you will need to obtain an RMA number from your local Customer Service. In order to send you the full return instructions and generate an (Return Merchandise Authorisation) RMA number, we need the original order number(s) and a list of all items being returned per order number. You can find this information in your Order History online.
How long does a refund take?
Once we receive notification about the returned goods arriving to our warehouse, we will process the refund which can take up to 14 business days from the date Nu Skin received the products or evidence was provided about the return; this is dependent on your bank’s processing times.
I purchased my products through a Brand Affiliate, what are my rights for returning them?
The Brand Affiliate must comply with the local law on cancellation of sales as outlined on the retail sales receipt. If the law grants additional rights, they agree to grant those rights to you, the retail customer. This means that they must, for any reason and upon request, give a full refund of the purchase price including VAT and shipping fee - if applicable, to the retail customer, without any reimbursement from Nu Skin.
The only requirement is that you, the customer, must request the refund within the cancellation period stated on the retail receipt and return the product in question. The Brand Affiliate must make a refund for returned products within 14 days of your request.