Privacy

Privacy Notice

 

 

NU SKIN Privacy Policy

 

 

A. Overview

 

Nu Skin is an international group of companies offering cosmetic products, nutritional supplements, devices and other services for sale through the website www.nuskin.com (the “Website”) and through a network of independent distributors. Depending on who you are, your Personal Data are processed by different entities of Nu Skin and for different purposes.

This privacy policy explains how your Personal Data are collected, used and shared in compliance with your privacy rights ("Privacy Policy").

In this Privacy Policy, the following definitions are used:

(1) “Nu Skin International” means Nu Skin International Inc., with registered office at 75 West Center Street Provo, UT 84601, United States of America;

(2) “Nu Skin Group” or generally “Nu Skin” means the entities below and Nu Skin International’s affiliates and subsidiaries globally;

(3) “NSEPE” means NSE Products Europe BVBA, with registered office at 9 Da Vincilaan, The Corporate Village, Building Elsinore, 1930 Zaventem, Belgium;

(4) “Nu Skin Local” means the local entity of the Nu Skin Group as listed in the Annex included at the end of this Privacy Policy; and

(5) “Personal Data” means any information regarding an identifiable individual such as: name, address, e-mail address, telephone number, credit card information, preferences, etc. 

 

B. Processing of Personal Data and Purposes

 

The Website may use cookies which collect Personal Data about you. We refer to our Cookie Policy for more information about this.

We expect that you only communicate Personal Data about yourself to us. If you also communicate Personal Data about other people to us, then you must ensure that you have the appropriate authorizations to do so. We also expect that the Personal Data that you communicate to us are correct and that, if specific data changes, you will promptly inform us.

You should only use the Website and share your Personal Data once you have read and understood our Privacy Policy. Depending on who you are, your Personal Data are processed as described here:

 

1. Visitor

If you are a visitor of the Website, Nu Skin International processes your Personal Data as a data controller for the purposes of (i) Management of visitors (including sending information to you upon request), (ii) market analysis, (iii) Management of unlawful activities and (iv) R&D and (v) Global management.

Read more

 

2. Customer

If you create a customer account on the Website or if you purchase Nu Skin products or services on the Website, Nu Skin International and NSEPE process your Personal Data as joint data controllers for the purposes of (i) Management of customers (including purchase processing), (ii) Management of unlawful activities (including identification and control of such activities) and (iii) R&D and (iv) Global management.

Read more

 

3. Distributor

If you are a distributor, Nu Skin International and NSEPE process your Personal Data as joint data controllers for the purposes of (i) Management of customers, (ii) Management of distributors (including administration of your distributorship and upline/downline organization), (iii) Management of unlawful activities, and (iv) R&D and (v) Global management.

Read more

 

4. Prospective and Current Employees

If you apply for a job with an entity located in the European Economic Area within the Nu Skin Group, the Nu Skin Local entity where you apply for a job and Nu Skin International process your Personal Data as joint data controllers for (i) Management of applicants and employees (in particular, recruiting, hiring, and facilitating an employment relationship with you), and (ii) Global management.

Read more

Name of the processing

Description of the purposes

Processing grounds

Management of visitors

·   Answer and manage the requests of the visitors: eg providing access to the Website, sending information and marketing upon request, registration for events.

·   Legitimate interests of the controllers: marketing about similar Nu Skin products and services contributes to safeguarding and promoting the economic, commercial, social and financial interests of Nu Skin, and permits us to provide you with information about products and services you may be interested in. You can object to this processing in accordance with the conditions laid down in the applicable legislation.

·   Performance of contracts (eg fulfilling obligations related to promotional activities, etc.). Without your Personal Data, we cannot perform the contracts concerned.

Management of customers

·   Execution of the contract with the customer: eg managing purchases, managing personal account on the Website.

·   Marketing: eg sending information to the customer about similar Nu Skin products and services.

·   Performance of contracts (eg T&C’s of sale, product purchase agreement, preferred customer agreement). Without your Personal Data, we cannot perform the contracts concerned.

·   Legitimate interests of the controllers: marketing about similar Nu Skin products and services contributes to safeguarding and promoting the economic, commercial, social and financial interests of Nu Skin, and permits us to provide you with information about products and services you may be interested in. You can object to this processing in accordance with the conditions laid down in the applicable legislation.

·   Consent: if the processing includes special categories of data likely to reveal racial or ethnic origin or health (eg in the context of the scanner, ageLOC Me or adverse events), Nu Skin will specifically ask the customer’s consent.

Management of distributors

·   Management and administration of the distributorship and the distributors’ upline/downline organization.

·   Performance of contracts with distributors (eg distributor agreement, scanner lease agreement). Without your Personal Data, we cannot perform the contracts concerned.

·   Consent: if the processing includes special categories of data likely to reveal racial or ethnic origin or health (eg in the context of the scanner, ageLOC Me or adverse events), Nu Skin will specifically ask the distributor’s consent thereto.

Management of applicants and employees

 

·   Recruitment: eg maintaining a database of applicants.

 

·   Precontractual steps necessary to enter into a labour contract. Without your Personal Data, we cannot take the requested precontractual steps.

·   Performance of labour contracts provision of benefits, and decisions around advancements and separations. Without your Personal Data, we cannot perform the contracts concerned.

·   Legitimate interests of the controllers and their stakeholders (employees, customers, suppliers, shareholders, associated companies etc.): the recruitment is necessary for the continuity of Nu Skin. You can object to this processing in accordance with the conditions laid down in the applicable legislation.

Management of unlawful activities

·   Prevention and detection of unlawful activities: eg prevent and detect fraud or abuse of company resources.

·   Dispute management: eg investigation of potential violations of the Policies and Procedures and prosecuting or defending of legal claims.

·   Performance of contracts (eg T&C’s of sale, preferred customer agreement, Policies & Procedures, scanner lease agreement). Without your Personal Data, we cannot perform the contracts concerned.

·   Legitimate interests of the controllers and their stakeholders (employees, customers, suppliers, shareholders, associated companies etc.): the detection, prevention and sanctioning of unlawful activities and the management of disputes contribute to safeguarding and promoting the economic, commercial, social and financial interests of Nu Skin and reduces costs for you. You can object to this processing in accordance with the conditions laid down in the applicable legislation.

R&D

·   Research and development based on aggregate data: eg statistics about sales, market analysis, development of products and services.

·   Legitimate interests of the controllers, the other group entities and their stakeholders (employees, customers, suppliers, shareholders, associated companies etc.): Research and development at a group level can lead to enhancement of customer experience, improvement of Nu Skin products and services, and innovation, which may eventually result in an advantage for all persons concerned by Nu Skin products and services.

You can object to this processing in accordance with the conditions laid down in the applicable legislation.

Global management

·   Global management of visitors, customers, distributors and candidates: eg maintaining global databases.

·   Legitimate interests of the controllers, the other group entities and their stakeholders (employees, customers, suppliers, shareholders, associated companies etc.): Global management of visitors, customers, distributors and candidates and of unlawful activities at a group level is necessary for the efficiency, consistency and continuity of the Nu Skin group operations.  This contributes to safeguarding and promoting the economic, commercial, social and financial interests of the Nu Skin group and results in a better service for you.

You can object to this processing in accordance with the conditions laid down in the applicable legislation.

Where ‘legitimate interests’ are the legal basis in the table above, we have balanced your interests against those of the data controller. You can obtain more information about this ‘balancing test’ by using the contact details contained in Section G (Your Rights).

 

C. Transfer of Personal Data

 

The data controllers may transfer your Personal Data to other entities of the Nu Skin Group and to companies that process Personal Data in our name and on our behalf (known as ‘processors’). Categories of processors include local and international (i) shipping and delivery services providers, (ii) telecommunication services providers, (iii) payment services providers, (iv) payroll services providers (for employees). A complete list of such processors can be obtained upon request be sending an email to privacy@nuskin.com.

In addition, if you are a distributor or a customer, the data controllers may transfer your Personal Data to your upline distributors and/or sponsor.

Some of these entities and persons are located outside the European Union. Any transfer is based on an adequacy decision and/or on standard data protection clauses of the European Commission. These methods of transferring data are permitted by the General Data Protection Regulation (Articles 45 and 46(2) respectively).  If you would like to know how to obtain a copy of the appropriate safeguards, please send an email to privacy@nuskin.com.

Except as otherwise explained herein, your Personal Data will not be shared with third parties unless with your consent, or if required for the execution of a contract with you, or if required by law.

As discussed above, you acknowledge that we may share your Personal Data with entities outside your resident jurisdiction and that your Personal Data may be stored on servers located outside your resident jurisdiction, including in all countries in which Nu Skin has officially opened for business.

 

D. Children

 

Nu Skin does not direct the sale of its products to children. When Nu Skin sells child products, an adult must purchase those products.  If you are under 18, you may use the Website only with involvement of a parent or guardian. Nu Skin does not:

(1) Request or knowingly collect Personal Data from persons under 13 years of age ("Children");

(2) Knowingly use or share Personal Data from Children with third parties;

(3) Give Children the ability to publicly post or otherwise distribute Personal Data; and

(4) Entice Children with the prospect of special games, prizes, or other activities to divulge Personal Data.

We encourage you to participate in your child's experience on the Internet and to review important safety tips with each child before he or she explores the Internet.

 

E. Security Procedures

 

Nu Skin operates secure data networks protected by industry standard firewall and password protection systems. Nu Skin also uses transport layer security (TLS) to protect the transmission of your data. Access to this information will be provided only to authorized individuals for legitimate business purpose.

 

F. Retention of Personal Data

 

Your Personal Data is retained for as long as you maintain a relationship with us or are in contact with us and up to 10 years after the end of this relationship.

 

G. Your rights

 

As a data subject in the European Economic Area, you have the right to request, access, rectify, erase, restrict, or object to how we process your Personal Data, and the right to data portability.  These rights include:

·         the ability to review the Personal Data we have in our information and communications systems concerning you,

·         the ability to make any corrections to that Personal Data,

·         the ability to be informed of who that Personal Data may have been shared with,

·         the ability to request that we erase your Personal Data,

·         the ability to restrict how we Process your Personal Data,

·         the ability to object to how we process the data,

·         the ability to request that we send you, or another business, a copy of your personal data.

 

We will respond to any of your requests to exercise these above data subject rights within one month. We reserve the right to extend that period by two further months where necessary, taking into account the complexity and number of the requests we receive from you.  

You may also withdraw your consent for the processing of Personal Data, to the extent that the processing of your Personal Data was based upon such consent.

 

Exercising Your Rights:

If you want to exercise your rights, you may complete a data subject rights request form here or you may contact us or our privacy point of contact at:

 

Organization

Data Protection Officer

Nu Skin International Inc.

75 West Center Street,
Provo, 84601 Utah
USA
+1 (801) 345-1505

privacy@nuskin.com

Mark Milne

75 West Center Street,

Provo, 84601 Utah

USA

+1 (801) 345-1505

privacy@nuskin.com

NSE Products Europe BVBA

The Corporate Village

Building Elsinore

Da Vincilaan 9

1930 Zaventem

Belgium

+32 2 722 70 00

privacy@nuskin.com

 

Contacting Supervisory Authorities:

 

If you would like to lodge a complaint against us, you may contact your local supervisory authority. This may be the supervisory authority in the member state:

·         in which you usually reside,

·         in which you work,

·         in which you believe the infringement took place.

 

If you have trouble locating a supervisory authority, please contact Mark Milne above to help you contact a supervisory authority.  

 

H. Linked Internet Websites

 

The Website provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to websites owned by other organizations. Nu Skin does not control websites owned by other organizations and those websites may contain privacy provisions that are different from those provided here. Nu Skin is not responsible for the collection, use, or disclosure of information collected through such websites or links, and – to the largest extent allowed by applicable law – Nu Skin expressly disclaims any and all liability related to such collection, use, or disclosure.

 

I. Changes to the Privacy Policy

 

If Nu Skin decides to change the Privacy Policy, it will post those changes here so that you will always know what information we collect, and how we might use or disclose that information. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. The Privacy Policy was last revised on 20 April 2018.

 

Annex: Nu Skin Local entities

Country

Nu Skin Local entity

Registered office

Belgium

Nu Skin Belgium NV

Da Vincilaan 9

Corporate Village, Building Elsinore

1930 Zaventem

+32 2 342 04 75

Denmark

Nu Skin Scandinavia A/S

Havneholmen 25

1561 Copenhagen

+45 78 73 06 02

Germany

Nu Skin Germany GmbH

Taunusstrasse 57

55118 Mainz

+49 6131 490 9108

Hungary

Nu Skin Eastern Europe

Kft. Alkotás utca 48-50

1123 Budapest

+36 21 200 78 27

Norway

Nu Skin Norway A/S

c/o Visma Services Norway A/S

pb. 342 Sentrum

0101 Oslo

+47 852 95 048

The Netherlands

Nu Skin Netherlands BV

Amundsenweg 2

5928 LT Venlo

+31 85 0021853

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