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Scanner Money Back Guarantee Form

Let the Pharmanex BioPhotonic Scanner give immediate proof of your carotenoid level and observe the measurable difference. If your SCS does not show any increase after 90 days of taking one of the below-mentioned products in the indicated dosage level, we will refund the money you paid for that product.

By participating in this offer, applicants will be deemed to have accepted and be bound by the terms and conditions below. Nu Skin reserves the right in its absolute discretion to refuse claims that do not comply with these terms and conditions.


By participating in this offer, applicants will be deemed to have accepted and be bound by the terms and conditions below. Nu Skin reserves the right in its absolute discretion to refuse claims that do not comply with these terms and conditions. 


This offer is in addition to, and does not replace or limit your statutory rights.


In order to validate your claim, you must complete the Money Back Guarantee Claim Form. You may only claim the offer within 90 days of the date that you have been rescanned. The original receipts must clearly show the Products purchased and the date of the purchase.


In these terms and conditions: 


  • ADR Subscription means: Automatic Delivery Rewards Subscription, for more information please go to the What is ADR Subscription page. ADR Subscription can be new or existing.
  • Product means: LifePak+, JVi, Beauty Focus MultiBeauty or Beauty Focus Collagen+.
  • SCS: Skin Carotenoid Score.
  • Scan Card: Can be physical or digital, are reusable - and will be used for both, initial and subsequent scans. The barcode, which is the Scan Card number on the card, will allow you lifetime monitoring if the scan card number is linked to an active ADR Subscription.
  • Scanner Operator: Is an authorised Brand Affiliate of Nu Skin pursuant to a Brand Affiliate Agreement.
  • Consecutive months: Ordering the Product(s) month by month no later than the same day each month to ensure the daily intake is guaranteed.




  • The Money Back Guarantee is open to all customers aged 18 or over registered as Nu Skin Brand Affiliate or Consumers with a valid Nu Skin ID number legally residents in Nu Skin open markets in the Europe and Africa region where the Products are free for sales.
  • The money-back guarantee applies exclusively for those people who have not taken the above-mentioned products for at least 3 months before their first scan.
  • Each customer is only entitled to receive one refund under this Money Back Guarantee.


How to Claim:

  • Ask for a first scan with the S3 BioPhotonic Scanner to find out your SCS before you start taking the Products. Your first SCS should be registered on a Scan Card linked to your ADR Subscription orders.
  • Order any of the Products via the ADR Subscription programme for three consecutive months and consume them in the dosage indicated below. Your order should be placed and paid no later than 7 days following your first scan.
  • Consume an optimum nutritional intake for at least 90 days continuously to ensure an increase on your SCS.
  • Your guarantee re-scan must be performed with the same scanner card that was used for your first scan, between 90-100 days from the first scan.


For JVi, this can be obtained by taking 60 ml of the product twice daily. Although we recommend that you take a minimum of 60 ml of the product twice a day for optimal results, Nu Skin’s Money Back Guarantee can be claimed even if you take 50 ml/day for 3 consecutive months.

For Lifepak+, this can be obtained by taking 1 sachet (4 tablets) a day, meaning 2 LifePak+ packs for 3 consecutive months.

For Beauty Focus Collagen+, this can be obtained by taking 1 sachet a day, meaning 1 pack each month for 3 consecutive months.

For Beauty Focus MultiBeauty, this can be obtained by taking 1 capsule daily, meaning 1 pack each month for 3 consecutive months.



Your money will be refunded within 2 to 4 weeks from receipt of your request.

Use international format of the phone number (starting with + and country code)
Information required to be eligible for the Money Back Guarantee

Initial Scan (no later than 7 days before purchasing Products)

 Beauty Focus Collagen+
 Beauty Focus MultiBeauty

Guarantee re-scan (between 90-100 days from the Initial Scan date)








  • If you have been consuming at lease 2 of the 5 products in the same time, namely LifePak+, JVi, Beauty Focus MultiBeauty and/or Beauty Focus Collagen+ for 3 consecutive months, Nu Skin will only refund you the price of one of these products if your SCS did not increase. You are free to choose, which one of the products should be refunded to you.
  • If you ordered any ADR Subscription package which contained the Product at a promotional price and you apply for the Money Back Guarantee, please be aware that you will receive a refund at that same promotional price of the Product.
  • Your money will be returned within 2-4 weeks after receiving your claim.
  • Your refund will be credited to the credit card that you used to purchase the Product. If you used a payment method other than the credit card to purchase the Product, the refund will be paid into your nominated bank account by electronic fund transfer.



The Company reserves the right to request a rescan from you at the company's own cost.
Any manipulation, as determined in the sole discretion of Nu Skin, of this Money Back Guarantee Terms and Conditions will render void any claim for invoking the money back.
Nu Skin reserves the right to modify or discontinue the Money Back Guarantee. If Nu Skin discontinues the Money Back Guarantee the Company will still process claims made before that date and issue refunds if the claims are accepted.



The Company, its parent, affiliates and subsidiaries (“Nu Skin” or "Pharmanex") are aware of and responsive to your concerns regarding how information about you is collected, used and shared as a result of your participation in the Money Back Guarantee programme. Nu Skin respects your privacy and is committed to protecting the privacy of consumers of Nu Skin’s products and services. Nu Skin collects from you and holds certain personal information about you that may or may not be considered sensitive data in order to perform administrative and record tasks.


By sending this Money Back Guarantee Claim, you hereby expressly consent all information submitted by you to be held by Nu Skin at its corporate headquarters in the United States, its regional headquarters and/or its local affiliated companies in the country of your residence. You also expressly consent your information to be used by Pharmanex to process the information outside the EU and in an aggregate database for research purposes that will not identify you to other viewers.


You understand that Pharmanex will make available to you the results of your carotenoid scan on the Pharmanex website (will be only available to you and upon your login). You also understand that only you will be able to access the information that identifies you. You have the right to access and correct your personal information held by Nu Skin by contacting the Customer Service of your country of residence. Unless otherwise compulsorily regulated by law, all data will be stored for a necessary time only.


By submitting this form, I request that my application for a refund is considered under the Money Back Guarantee offered by the Company for the selected product outlined above.