Buyer Beware

Why You Should Purchase from a Nu Skin Authorized Representative

For more than three decades, Nu Skin has been an innovator in the direct sales industry. Nu Skin has a proven track record of producing high-quality skin care products and nutritional supplements that are sold all over the globe. Through our rigorous 6S Quality Process and our commitment to innovation, we strive to deliver the best that science and nature have to offer.

 

It is of utmost importance that our customers purchase our products through appropriate sales channels. Only Nu Skin distributors are authorized to sell Nu Skin and Pharmanex products. Sometimes our products are sold through unauthorized channels and we make every effort possible to prevent this from happening, as it violates the Distributor Agreement distributors sign when they start their business. Selling products through unauthorized channels also presents safety concerns for customers. We want to ensure our customers are educated regarding appropriate purchasing channels and warned of the possible harm that may result from purchasing product through untrusted or unverified resellers.

 

Unauthorized Sales Channels

Nu Skin and Pharmanex products can only be sold by Nu Skin authorized distributors through appropriate sales channels. Unauthorized sales channels include online marketplaces and third party reselling sites, such as Amazon, eBay, Craigslist, Etsy, Jane, Facebook Buy and Sell pages, classified ad sites, etc. Only by purchasing from an authorized Nu Skin distributor can you be assured that the product you are purchasing is authentic, tested, and backed by our product guarantees.

 

Counterfeit Products

An unfortunate reality facing many successful global companies is when their brand is counterfeited or “knocked off” by unscrupulous individuals or organizations. Through the years, we have discovered products being sold under the guise of the Nu Skin name that were not actually Nu Skin products. Products sold on the third party reselling sites listed above are often heavily discounted when compared to the actual price of the product sold from Nu Skin. Customers who purchase these products put themselves at risk of not knowing what kind of product they are getting. Counterfeit products often contain ingredients different from what is listed on the label, including contaminates and other potentially harmful substances.  

 

Expired Products

In addition to counterfeit products, oftentimes expired products are sold through third party channels. In these cases, the customer rarely has a recourse to return or exchange the product with the unauthorized seller.

 

Nu Skin’s 6S Quality Process

Nu Skin goes to great lengths to ensure the quality, safety and efficacy of our products. Each product we produce is subjected to our rigorous 6S Quality Process, which includes selection, sourcing, specification, standardization, safety, and substantiation. During the development and manufacturing process, we maintain quality, efficacy, and safety controls through each stage to ensure unsurpassed results that meet only the highest standards and comply with all relevant government requirements. Nu Skin consistently meets or exceeds the Good Manufacturing Practices (GMP) standards set by the FDA for this product category.

 

Tracking Offenders

Nu Skin’s Policies and Procedures strictly prohibit the promotion and sale of products via Internet auction and sales sites, such as those listed above. To enforce this policy, Nu Skin employs a team of compliance professionals who consistently monitor these sites and aggressively pursue all violations of our policies. In addition, Nu Skin has systems in place to trace products back to the original purchaser, allowing us to track offenders of our policies and take the appropriate disciplinary action. As part of our enforcement efforts, Nu Skin regularly terminates accounts that violate our policies.

 

Return Policies & Guarantees

It is important to note that products purchased through third party reseller sites fall outside of our authorized channels and therefore prevent the purchaser from using our product return policy or product guarantees. When a product is sold through an authorized Nu Skin distributor or directly from the company, the customer is provided with a generous return policy. Many of our products also include specific guarantees. Neither the return policy nor product guarantees can be redeemed if the product is purchased outside the approved sales channels.

 

 

 

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