Ordering and purchasing

 

Ordering and purchasing

 


My credit card isn’t working?

 

If your credit card is not working:

 

  • Verify that you have sufficient funds on your card.
  • Contact your bank to ensure you do not have an international block or internet block automatically placed on your credit card.
  • It is possible that you have entered your credit card number incorrectly, please check the numbers and ensure that you are entering the details in correctly.
  • If you experience password issues with Verified by VISA or MasterCard SecureCode services, you will need to contact your credit card provider as Nu Skin does not have access to the secured information you have set up with either company.
  • If you are still unable to process your order, please contact your local Customer Service with the ID number

 


What are the accepted payment options?

 

For your convenience, Nu Skin accepts: VISA; MasterCard; SEPA Direct Debit for ADR; Wire for single order

 


How do I cancel my order?

 

If you find that you need to cancel your order, you may only do so by calling your local Customer Service within 10 minutes of placing the order. Emailing a request is never recommended.

 


How can I see my order history?

 

While logged into your account, click on your name and then Order History.


How do I receive an invoice?

 

  • Nu Skin EMEA no longer offers paper invoices with shipped orders to help conserve the environment. Your invoice will be emailed in PDF format with your order confirmation.
  • If you wish to receive paper invoices in your orders, please contact your local Customer Service to request this.
  • If you require a copy of an old invoice, please contact your local Customer Service with the order number to the invoice you wish to receive. .

How do I make an order in another country?

 

Only Distributors may order outside their own country.


How do I add to my order?

 

If you find that you need to add a product to your order, you may only do so by calling your local Customer Service within 10 minutes of placing the order. Emailing a request is never recommended.


What does PSV mean?

 

PSV or Personal Sales Volume is the monthly point value of the products and services you purchase from Nu Skin.


 

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