Frequently Asked Questions


SUBMISSION OF ONLINE ORDER

When is the ageLOC® LumiSpa™ Executive Preview?

The ageLOC® LumiSpa™ Executive Preview starts from 12 noon, 22 November 2017 and ends at 6:30 p.m., 24 November 2017.


Who can participate in the ageLOC® LumiSpa™ Executive Preview?

Open to all Qualified Executives titled in October 2017.


How many ageLOC® LumiSpa™ Debut Kit 200PSV can I purchase?

Limited to 5 units per Qualified Executive.


Which credit cards can be accepted?

Visa and MasterCard.


How can I prevent my bank from declining my payment?

Know your available credit limit and ensure your purchase does not exceed your available limit. If you do not know your credit limit or would like to request additional credit, contact the card issuing bank at the phone number found on the back of your card. It maybe helpful to inform your bank that you will be making a large purchase at Nu Skin on a specific date.


What should I do if my credit card is declined?

Please submit a new order when your credit card is declined. No amendment is allowed upon order submission.


What should I do if I were to purchase for someone else?

The person whom you are purchasing for must fill up the credit card authorization form and authorize you to purchase using his/her account. Nu Skin reserves the right to request for the credit card authorization form at any time for verification purposes.


When will I receive my order?

Product(s) will be available at the time of order placement. Once your payment is approved, your order will be scheduled for delivery according to the shipping time.


How long will it take to process my order(s)?

The order(s) will be processed upon payment's approval.


Can I change my order once it is submitted?

No amendment is allowed upon order submission.


CHECKING OF ORDER/ SHIPMENT STATUS

Can I track my order during delivery?

Please call 1800-88-2099 for delivery inquiries.