Frequently Asked Questions

Q: Why is [product] being discontinued?
A: Product discontinuation timelines vary by market, so please check with your market representative to get specific dates.

Q: You are discontinuing [product], which I really love. What should I use instead?
A: We are committed to making sure you are always satisfied with your Nu Skin products. So, have developed a list of great alternative products you can incorporate into your daily regimen. In the meantime, make sure to check out our Vera app to get personalized product recommendations.

Q: What if there isn’t a replacement product for [product], which is being discontinued?
A: We’re sorry that [product] is going away. But we are committed to making sure you find the best products for your needs. We recommend checking out [product] {markets, please insert a fan favorite or top seller} and discover for yourself why it has become a fan favorite!

Q: What criteria did Nu Skin use to decide which products would be discontinued?
A: Items that were under consideration for discontinuation were those that we felt:

• No longer aligned with our current strategy and/or
• Could be replaced by newer innovations that offered similar, next-level benefits

Q: If leaders and/or customers expressed a desire for a product to be reintroduced, would Nu Skin consider doing so?
A: Nu Skin has put significant thought and consideration into this strategy, and we realize that some beloved products may not have made the cut. However, we are confident that shifting our focus to key products and brands—as well as future innovations—will ultimately benefit Affiliates and customers in the long run. Therefore, we will not be reintroducing products that have been discontinued.

Q: What is the approximate timeline for this product discontinuation?
A: Timing varies by market, but it will begin in 2024 and extend through early 2025.

Q: Why do some markets still have products that have been discontinued in my market?
A: If a product has been discontinued in some markets and not others, it is likely because the product has not been meeting the desired sales threshold in particular markets, and/or we believe its replacement product will deliver similar—or more enhanced—benefits.